Job Summary - Primary Function: Fare Inspections
Ambassadors will serve as the primary fare inspection team, conducting proof-of-payment inspections using professional, customer service-centric, non-escalatory engagement to support compliance and a positive rider experience.
Pay Rate: $24.00/hourly
Responsibilities include:
- Conduct systematic proof-of-payment inspections onboard designated vehicles and facilities (train platforms, transit centers, etc.).
- Use issued validation equipment to verify active fare media.
- Apply a consistent inspection protocol aligned with fare enforcement
- When on the Blue Line, rotate between railcars and platforms to avoid repeated inspections of the same riders.
- Maintain clear, calm, non-confrontational communication during all inspection interactions. Document inspection volumes, compliance rates, and fare-related issues using the Contractor's data collection and reporting system.
Secondary Functions: Rider Assistance & Customer Service
Responsibilities to include:
- Provide basic wayfinding and system information upon request.
- Assist with fare machines and mobile ticketing questions when appropriate.
- Direct riders to customer service resources as needed.
- Maintain a professional, visible, and approachable presence.
Safety & Conduct Requirements Ambassadors shall:
- Conduct fare inspections using professional, non-confrontational engagement.
- Follow de-escalation and safety protocols provided during training.
- Immediately report escalated or unsafe situations to Security or Transit Police.
- Maintain professional demeanor, uniform appearance, and code-of-conduct compliance.
- Reporting must be able to provide written reports of routes, destinations, number of passengers and basic daily reports of accomplishments and tasks completed.
- Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Other: 401K Retirement Savings Plan
Physical Abilities:
- Must have the physical capacity to walk and stand continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
- Must be able to work outdoors in all conditions with provided inclement weather gear.
Communication: Must be able to speak, read, and write the English language in order to create basic reports.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
$24.00-$24.00 $24.00-$24.00