Farm Market And Mobile Pantry Coordinator

Description

SUMMARY OF DUTIES

Manages all aspects of FeedMore WNY's mobile distribution programs, including the Farm Market and Mobile Pantry initiatives. The Farm Market is a mobile market that provides fresh, healthy, and affordable food in communities with limited access to nutritious food throughout FeedMore WNY's service area. This position is responsible for program administration, procurement coordination, scheduling, partner relationship management, reporting, and serving as a liaison between operational programs and the Finance team. The Coordinator supervises Farm Market Assistants and Drivers and ensures effective execution of both the Farm Market and Mobile Pantry programs. The position also oversees the Mobile Pantry Program, which provides food allocations to qualifying partner agencies for monthly community distributions.

RESPONSIBILITIES

Farm Market Program (70%)

• Provides direct supervision, leadership, coaching, and performance management for Farm Market Assistants and Drivers.
• Oversees daily operations and program execution across FeedMore WNY's four-county service region.
• Conducts regular team meetings to communicate priorities, address operational challenges, and support staff development.
• Oversees the maintenance and accuracy of internal and external Farm Market calendars, schedules, and site information.
• Prepares and maintains required monthly reports and documentation for funders, community partners, and internal stakeholders.
• Assists with produce procurement activities, including coordinating vendor orders, pickups, deliveries, and inventory needs.
• Oversees point-of-sale operations, ensuring accurate recording of sales transactions and reconciliation of cash, vouchers, and related documentation in collaboration with the Finance team.
• Supervises site recruitment activities, including outreach, scheduling, onboarding of new sites, maintenance of Memorandums of Understanding (MOUs), and management of site contact information.
• Ensures Farm Market vehicles are properly equipped with educational materials, operating supplies, schedules, signage, and other resources necessary for successful program delivery.
• Serves as a primary liaison for community events, outreach opportunities, and public engagement activities related to the Farm Market.
• Assists with program evaluation, research initiatives, performance measurement, and strategic planning efforts to support continuous program improvement.
• Establishes and maintains positive working relationships with customers, vendors, host sites, community partners, and internal stakeholders while providing exceptional customer service.
• Operates Farm Market vehicles as needed, including driving assigned routes, loading and unloading products, ensuring timely arrival at market sites, and maintaining vehicle cleanliness and organization.
• Ensures compliance with FeedMore WNY safety policies, procedures, and Department of Transportation (DOT) regulations, and immediately reports accidents, incidents, and safety concerns.

Mobile Pantry Program (30%)

• Oversees recruitment, onboarding, orientation, training, scheduling, and ongoing support of Mobile Pantry Program partners through both virtual and in-person engagement.
• Monitors partner participation and compliance to ensure adherence to program guidelines, operational standards, and reporting requirements.
• Coordinates and facilitates training and professional development opportunities for partner agencies to promote operational effectiveness and program success.
• Conducts annual site visits for all Mobile Pantry partners and provides consultation, guidance, and technical assistance as needed.
• Serves as the primary point of contact and liaison between FeedMore WNY and Mobile Pantry Program partners.
• Collaborates with Warehouse, Procurement, and external vendor partners to coordinate inventory allocations, product ordering, deliveries, and other program logistics while proactively identifying and addressing supply needs.
• Collects, reviews, and maintains monthly reports and required program documentation.
• Maintains accurate, organized, and confidential program records and files.
• Leads the development, revision, implementation, and maintenance of standard operating procedures (SOPs), forms, logs, and related documentation to support program consistency and partner compliance.
• Coordinates collaboration with partner and non-partner organizations for community events, special distributions, and other mission-related initiatives.

General Responsibilities

• Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals and serving home-delivered meals; and
• Other duties as assigned.

Requirements

QUALIFICATIONS REQUIRED

• Minimum of bachelor's degree in food service administration, community nutrition, public health, health education, food systems, and/or a similar equitable degree from an accredited institution.
• Experience working with a diverse group of people and communities
• Experience and demonstrated ability to lead and manage a team
• Must obtain a DOT Medical Certification upon hire and be willing to drive the Farm Market vehicle when needed.
• Excellent interpersonal, presentation and public relations skills
• Knowledge and interest in the local food systems and enthusiasm for sharing knowledge with others
• Identifies and resolves problems in a timely manner and develops alternate solutions.
• Balances team and individual responsibilities. Responds promptly to internal team needs and commitments.
• Demonstrates accuracy and thoroughness, looking for opportunities to improve and promote quality.
• Must be able to lift 50 pounds, stand for extended amount of time, work in hot and cold temperatures, both indoor and outdoor.
• Excellent organizational and time management skills
• Excellent communication skills, both written and oral; excellent interpersonal, presentation and public relations skills
• Proficiency in MS Office products, including Word and Excel
• Must possess a valid driver's license and good driving record

QUALIFICATIONS PREFERRED

• Non-profit work experience strongly preferred
• Energetic, enthusiastic, and creative; Ability to learn new computer software programs
• Able to take initiative and work independently; Ability to adapt and grow in an expanding program