GovCIO is currently hiring for a FC Operations Lead to support our newly awarded TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position
Responsibilities:
Leads IT support operations at TSA's FC and Site W locations
Provides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives
Directs and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Organizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operations
Directs and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRN
Provides touch labor for designated systems at FC and Site W
Coordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS)
Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises)
Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operations
Supports FC/Site W events and exercises
Maintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teams
Maintains readiness of COOP-designated equipment at FC
Supports shifts of operations to Site W as directed
Qualifications:
High School with 10+ years (or commensurate experience)
Required Skills and Experience
8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations
Clearance Required: Must have an active TS/SCI clearance