Federal Work Study Student Worker - Academic Support Center

Federal Work Study Student Worker - Academic Support Center

Salary

$15.00 Hourly

Location

800 College Court, New Bern, NC

Job Type

Part-Time Temporary

Job Number

2026-00072

Division

Development

Department

Student Services

Opening Date

08/26/2026

• Description
• Benefits
• Questions

Occupational Summary

The Academic Support Center (ASC) and Success Coaching Federal Work-Study position provides administrative, customer service, and student support assistance within the Academic Support Center and Success Coaching offices. Work-study students serve as a welcoming first point of contact for current and prospective students, helping connect them with academic resources and support services that promote student success. In this role, students will coordinate and maintain appointment schedules and calendars for the Academic Success Coach Team and Digital Navigator, assist with appointment scheduling, answer phone calls, and provide information regarding available campus resources. Work-study students will perform a variety of administrative tasks, including filing, copying, printing, data entry, and organizing student records and documentation in TracCloud. During peak service periods, they may assist new Satisfactory Academic Progress (SAP) students by providing directions or escorting them to the Financial Aid Office to submit SAP appeals. Additionally, work-study students help maintain a professional and welcoming o??ice environment by monitoring office supplies, supporting daily operations, and assisting with the planning, preparation, promotion, and execution of Academic Support Center events and student engagement activities. Through collaboration with Academic Support Center staff, Academic Success Coaches, and the Digital Navigator, this position contributes to the delivery of comprehensive student support services and helps foster student persistence, engagement, and academic success.

Essential Duties & Responsibilities

• Answer incoming college phone calls and direct callers to the appropriate department or staff member
• Welcome students and check them into the Academic Support Center and Success Coaching Offices
• Assist students in accessing support services, including tutoring, success coaching, digital navigation services, academic resources, and campus referrals
• Help students place and manage Panther Pantry orders
• Schedule appointments for Success Coaching, digital tutoring, and Academic Support Center tutoring services
• Utilize email, Microsoft Teams, TracCloud, and other communication platforms to coordinate with students, staff, and campus departments.
• Provide directions and, when appropriate, escort students to offices, classrooms, or campus resources
• Support the Academic Support Center staff, Success Coaching team, and Digital Navigator with daily administrative and operational tasks
• Maintain a clean, organized, and welcoming reception and lobby area
• Assist with the planning, preparation, promotion, and execution of college and Academic Support Center events
• Lead tours of the Academic Support Center and Success Coaching offices for prospective and current students
• Maintain confidentiality of student information in accordance with college policies and FERPA guidelines
• Perform other related duties as assigned

Minimum Qualifications

Enrolled student at Craven Community College.

Eligible for the Work Study program.

Knowledge, Skills and Abilities

• Basic proficiency with Microsoft Office and Microsoft Teams
• Displays Leadership skills
• Ability to work with students and demonstrates a friendly, professional, and approachable demeanor
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Ability to maintain confidentiality and exercise sound judgment
• Commitment to supporting a positive and inclusive student experience

Benefits are not available for temporary positions.

01

Are you a current Craven Community College student, enrolled in a curriculum program?

• Yes
• No

Required Question

Employer Craven Community College

Address 800 College Court

New Bern, North Carolina, 28562

Phone 252-638-7335

Website http://www.cravencc.edu