Field Assurance Complaints Lab Technician

Quality Assurance Technician needed in Tempe, AZ. Oversees daily operations in the Field Assurance (Complaint Handling) Lab, managing shipping/receiving of complaint samples and conducting timely image reviews.

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• Document complaint samples received in the lab for evaluation
• Support daily requests for sample return kits - domestic and international shipping, tracking, and communication with requestors
• Assemble sample return kits and coordinate warehouse pickups/drop-offs
• Track shipping inventory and order supplies through approved vendors
• Process image/video review requests via TrackWise queries and maintain the review tracker
• Maintain good documentation practices (GDP) when recording sample analysis results
• Escalate unexpected issues to Supervisor/Manager
• Maintain good laboratory practices (GLP) and a clean, biosafety-compliant work environment
• Support continuous improvement of lab processes

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• 0- 5 years - previous warehouse experience and medical industry (GMP)/lab experience preferred

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• Good written and verbal communication skills
• Detail-oriented with basic problem-solving/troubleshooting ability
• Proficient in MS Office
• Ability to work independently and in cross-functional teams
• Knowledge of FedEx shipping systems preferred