Field Assurance Lab Technician needed to document, process, and manage complaint samples and sample return kits within the Field Assurance Lab. Schedule: Monday-Friday, 7:00 AM-4:00 PM. In-person interviews.
.
- Document complaint samples received in the Field Assurance Lab for evaluation purposes
- Support daily requests for sample return kits (domestic/international shipping); maintain tracking documentation, communicate with requestors, assemble kits, and handle warehouse pickup/drop-off
- Ensure accurate and timely shipping of sample return kits
- Track shipping inventory and order supplies through approved vendors
- Oversee image/video review requests via TrackWise queries; maintain image/video review tracker and follow up on pending requests
- Maintain Good Documentation Practices (GDP) when recording preliminary and sample analysis results
- Escalate unexpected issues to Supervisor/Manager
- Maintain Good Laboratory Practices (GLP) consistent with biosafety laboratory standards
- Maintain a clean work environment
- Maintain professional working relationships with internal/external customers and support staff
- Handle storage and disposal of complaint samples per applicable procedures
- Support continuous improvement of lab processes
- Understand and follow procedures and regulatory requirements
.
- Previous warehouse experience - preferred
- Medical industry (GMP) and/or lab experience - preferred
.
- Documentation and record-keeping (GDP/GLP)
- Shipping and logistics coordination
- MS Office proficiency
- Problem-solving and troubleshooting
- Written and verbal communication
- Knowledge of FedEx shipping system - preferred