Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.
Position: Field/Computer Technician
Location: Madison, AL 35758
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Driving
Job Description:
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Key Responsibilities:
- As a Client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
- Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
- You may also perform whole unit swaps, repair or replace PC peripherals.
- Must have reliable transportation as this role services the metro and surrounding areas.
- Close service tickets in real time in the Client Call Management system using Company provided phone.
Key Qualifications:
- 1+ Years of hands-on experience with laptop and desktop break-fix.
- Computer-building background experience preferred.
- General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications.
- Ability to resolve basic/non-complex problems as directed.
- Client and/or governmental clearance may be required.
Preferred Skills:
- Experience replacing hardware components such as hard drives, memory, motherboards, keyboards, and peripherals.
- Familiarity with ticketing systems and real-time service documentation.
- Strong troubleshooting and customer service skills.
- Ability to work independently in field service environments.
- Experience supporting desktop deployments, upgrades, and hardware refresh programs.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Madison, AL |
| Industry | Computer/IT Services |
| Salary | $21.43–$24.29 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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