Field Engineer 2

List BR only along with prescreen questions only at the top of the resume or it will be rejected.

Job Class: FE 2

End Client: AAA

Daily Scheudle: Update: This could be majority of an evening/night shift 3pm to midnight, however, the shifts can vary based on the specific project and need of the client. Please make sure to discuss this with the candidates in the beginning.

Work Location:3333 Fairview Road,

Southern California Automobile Club

Costa Mesa

California

USA

92626

Driving/Non-Driving: NON-Driving

Is this contract to hire/possible extension? Yes

Additional Details about this position:

This could be majority of an evening/night shift 3pm to midnight, however, the shifts can vary based on the specific project and need of the client. Please make sure to discuss this with the candidates in the beginning.

• Candidates will not be reimbursed for mileage
• Reason for this is because they will not be driving to multiple locations within the same day. They will be at only once location per day
• This group works projects and will be working at one location at a time, the only driving they have is to work and home which is not considered a driving role that is reimbursable.
• Some projects may last a day, few days, or even a couple if weeks, it all depends on the need.

Duration: Temp to Perm possible for the right candidate

Minimum Experience: 4 years and must be reflected on resume

MUST HAVE ON TOP OF EVERY RESUME

1. Are you at least 18 years of age?

2. How many years' experience do you have with installing?

Desktops:

Laptops:

Printers:

Software:

3. How many years' experience do you have with Desk Side Support?

4. How many years' experience do you have with Troubleshooting?

Repairs of Desktops:

Repairs of Laptops:

5. How many years' experience do you have with Software?

6. How many years' experience do you have with Hardware?

7. How many years' experience do you have with ticketing systems?

8. Do you have you're A+ Certification?

9. Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?

10. Have you ever worked for client ? IF so when and who were you under?

11. Do you have experience being a team lead, please describe?

12. Do you have experience with deployment services, implementing and rollout of new infastructure and/or applications, if so please explain?

Job Description:

As a Field Engineer 2, your primary responsibility will be a team Lead, installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.

When in support of ITO engagements, you will be recognized as desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.

You may function as a team or on-site leader as necessary, providing technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

You will be working in the deployment services

Supporting the implementation and rollout of new applications or infrastructure

Activities may include:

• Hardware or software procurement
• Configuration
• Tuning
• Staging
• Installation
• Interoperability testing

May function as team or site leader providing direction to other technicians

Performs server and storage break and fix.

Provides support for Enterprise products, such as Dell ESFDesk side support specialist

Provides support for enterprise storage products

Supports Networking products - including Cisco certification requirements

Provides support for Payment systems products and client core-CMOS products

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills.

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software, networks, servers and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system