Field Engineer 3

Title: Field Engineer - Onsite IT Support
Location: New London, CT
Duration: 12 Months

Overview:
We are seeking a Field Engineer to provide onsite technical support for end-user computing devices and IT infrastructure. This role involves troubleshooting hardware and software issues, supporting desktops, laptops, printers, and network-connected devices, and ensuring a high level of customer satisfaction.

Key Responsibilities:
Install, configure, and support desktops, laptops, printers, and related peripherals.
Diagnose and resolve hardware, software, and connectivity issues.
Perform device deployments, replacements, upgrades, and re-imaging activities.
Support basic server and infrastructure hardware maintenance.
Assist with installation, relocation, and configuration of IT equipment.
Document work performed and maintain accurate ticket updates.
Escalate complex technical issues when required.
Deliver professional onsite support while meeting service level expectations.

Required Skills:
1-3 years of experience in desktop or field support.
Knowledge of Windows operating systems and PC troubleshooting.
Experience with hardware installations, repairs, and upgrades.
Basic networking knowledge (LAN, TCP/IP, connectivity troubleshooting).
Experience using ticketing or incident management systems.
Strong communication and customer service skills.