IT Field Support Technician / Desktop Support Technician

Location: Groton/New London, CT area (06340) — Onsite
Openings: 4
Duration: 12-month contract with possible extension or permanent hire
Start Date: ASAP
Schedule: First shift required initially, with potential second-shift opportunities. Hours will be discussed during interviews.

About the Role

We’re seeking IT Support Technicians to provide hands-on computer support at a government site in the Groton/New London area. You’ll install equipment, troubleshoot hardware and software issues, and help users get back to work quickly.

This role is a good fit for someone with 1–3 years of computer support experience who enjoys solving technical problems and providing dependable customer service.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, peripherals, and associated software.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Repair devices, replace components, and reload or reimage PCs and laptops.
• Support network equipment, entry-level servers, and legacy systems, including enterprise storage disk replacements.
• Complete equipment installations, moves, additions, and changes.
• Test equipment and approved applications to verify proper operation.
• Maintain accurate incident and service request tickets, including troubleshooting steps and resolution details.
• Follow up on outstanding issues and escalate problems when additional support is needed.
• Follow established technical procedures and meet client service-level requirements.
• Provide professional, courteous support throughout each service interaction.

Required Qualifications

• U.S. citizenship required.
• Must be at least 18 years old.
• 1–3 years of computer support experience.
• Basic knowledge of computer hardware, software installation, troubleshooting, and repair.
• Strong organization, communication, and customer service skills.
• Ability to follow technical instructions and independently resolve issues within established guidelines.
• Availability to work onsite, with occasional travel between sites as needed.

Preferred Qualifications

• Experience with IT ticketing systems.
• Experience configuring or deploying iOS, Android, or other mobile devices.
• Familiarity with software deployment, PC imaging, and hardware repair.
• Relevant certifications, such as CompTIA A+, Security+, Apple, or Dell certifications.