IT Field Support Technician / Desktop Support Technician

Location: North Kingstown or Westerly, RI — Onsite
Openings: 2
Duration: 12-month contract with possible extension or permanent hire
Start Date: ASAP
Schedule: First shift required initially, with potential second-shift opportunities. Hours will be discussed during interviews.

About the Role

We’re seeking IT Support Technicians to provide hands-on hardware, software, and network support at customer locations. You’ll set up equipment, troubleshoot technical issues, repair devices, and help keep daily operations running smoothly.

This opportunity is a good fit for someone with 1–3 years of computer support experience who enjoys solving problems and providing dependable customer service.

Key Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, printers, peripherals, and associated software.
• Diagnose and resolve hardware, software, and connectivity issues.
• Repair computer equipment, replace components, and reload or reimage PCs and laptops.
• Assist with network devices, entry-level servers, legacy equipment, and enterprise storage disk replacements.
• Complete equipment installations, moves, additions, and changes.
• Test equipment and approved applications to confirm proper operation.
• Document work, provide status updates, and maintain accurate incident and service request tickets.
• Follow established procedures, escalate unresolved issues, and meet client service requirements.
• Deliver professional, courteous support and follow through on customer concerns.

Required Qualifications

• U.S. citizenship required.
• Must be at least 18 years old.
• 1–3 years of computer support experience.
• Basic knowledge of computer hardware, software installation, troubleshooting, and repair.
• Strong organization, communication, and customer service skills.
• Ability to follow technical instructions and use sound judgment to resolve issues.
• Willingness to work onsite in North Kingstown or Westerly, with occasional travel between sites as needed.

Preferred Qualifications

• Experience using IT ticketing systems.
• Experience deploying or configuring iOS, Android, or other mobile devices.
• Familiarity with software deployment, PC imaging, and hardware repair.
• Relevant certifications, such as CompTIA A+, Security+, Apple, or Dell certifications.

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