Field Engineer 3

Netpace, Inc.

Philadelphia, PA

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JOB DETAILS

SKILLS

Computer Maintenance, Computer Services, Customer Satisfaction, Customer Support/Service, Desktop PC, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Network Support, PC Software, Peripheral Hardware, Printers, Problem Solving Skills, Product Support, Sales/Support Engineering (SE), Scripting (Scripting Languages), Server Support, Service Delivery, Service Level Agreement (SLA), Software Administration

LOCATION

Philadelphia, PA

POSTED

1 day ago

Title: Field Engineer
Location: Philadelphia, Pennsylvania 19146
Duration: 10+ months

Driving or non-driving? Non-Driving but may have to drive between sites

Job Summary:
Role Responsibilities

Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:

1+ year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills.
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

About the Company

Netpace, Inc.

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