REASON FOR HIRE
Staff Augmentation
Short Term Contract with possibility for longer.
Need someone with customer service skills and very hospitable and reliable.
End Client: Ecolab
Address:
Philadelphia Metro Area not just one address the city,
can cover 50-60 sites total area cover 50-75+ miles a day.
Weekly Mileage: 350+ per week, covered
Vaccination Requirement: Vaccination is NOT required
Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard mileage.
Circle K / GetGo Remote Equipment Monitoring Installation
These will be daily travel to sites all over the metro areas listed.
Technician Skills & Experience
A successful technician should demonstrate:
- Experience performing onsite technology installations in retail, restaurant, hospitality, healthcare, or commercial environments.
- Ability to follow installation guides, work instructions, checklists, and quality standards.
- Basic networking and connectivity troubleshooting skills.
- Experience provisioning, activating, or commissioning connected devices using a mobile application.
- Comfort working with Bluetooth-connected devices, QR code scanning, cellular-connected equipment, and mobile applications.
- Ability to verify signal strength, validate connectivity, and troubleshoot communication failures.
- Customer-facing communication skills when working with site managers and obtaining installation sign-off.
- Experience documenting completed work through photos, checklists, and service reports.
- Ability to work independently, travel between customer locations, and manage multiple daily service calls.
- Familiarity with escalation procedures and working with remote help desks or technical support organizations.
- Understanding of workplace safety requirements and food-service environment expectations.
Technical Duties Performed
The technician is expected to:
- Validate site readiness before beginning work.
- Locate the dish machine and identify a suitable mounting location.
- Install and position the Ecolab Link Gateway.
- Use the ESA IQ application to commission the gateway.
- Pair and commission the DishIQ Controller.
- Validate cellular signal strength using ESA IQ Field Test Mode.
- Verify successful device registration and connectivity.
- Troubleshoot failed registrations, signal issues, and synchronization problems.
- Contact the Ecolab Help Desk and follow escalation procedures when required.
- Complete customer walkthroughs and obtain acceptance/sign-off.
- Submit photos, checklists, and installation completion documentation.
Tools Required
- Phillips and flathead screwdrivers
- Multi-bit driver kit
- Cordless drill w/ drill bits
- Needle nose pliers
- Wire cutters
- Flashlight or headlamp
- Tape measure
- Small level
- Permanent marker
- Utility knife
- Zip ties and fastening accessories (where approved)
Technology Tools
- Smartphone or tablet capable of running the ESA IQ application
- Mobile data connection
- Camera for installation photos and documentation
- QR code scanning capability
- Bluetooth-enabled device for DishIQ Controller pairing
- Email and SharePoint access for reporting and documentation submission
- Access credentials for ESA IQ and required deployment systems.
Site-Specific / Occasionally Required Equipment
- Step ladder when mounting locations are not easily accessible
- Anti-slip/safety footwear when required by the customer site
- PPE required by restaurant or facility safety policies
- Special equipment identified by Ecolab or the site owner prior to deployment.