Field IT Support Technician

At Dosanjh Family Automotive Retailing Group we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Job Title: Field IT Support Technician (Must have experience in phone systems; Ring Central, Emetrotel etc.) Networking, MS365, Active Directory, PC/Printer Support)

Employment Type: Full-Time

Pay Scale: $6500 to $7333.33 per month.

Benefits

• Medical,Dental & Vision Insurance

• 401K Plan+ Match

• Paid time off and vacation

• Life insurance w/AD&D Feature

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Employee Assistance Program

• Health Reimbursement Account

• Discounts on products and services

• Above average industry pay

Job Summary:

We are seeking a skilledField IT Support Technicianto provide on-site and remote technical support for our automotive dealership clients across theBay Area. The ideal candidate will have strong expertise inPhone Systems, Microsoft 365, Active Directory implementation, and PC/printer configuration. This role requires travel to multiple dealership locations to troubleshoot, maintain, and optimize IT systems.

Key Responsibilities:

• Network Support:Install, configure, and troubleshoot wired/wireless networks, switches, routers, and firewalls.

• Microsoft 365 Administration:Manage user accounts, licenses, Exchange Online, SharePoint, and Teams.

• Active Directory Management:Implement and maintain AD, group policies, DNS, DHCP, and domain services.

• PC & Printer Setup:Configure, deploy, and troubleshoot desktops, laptops, printers, and peripherals.

• On-Site & Remote Support:Provide timely resolution for hardware, software, and connectivity issues.

• Security & Compliance:Ensure systems are patched, secure, and compliant with dealership IT policies.

• Documentation:Maintain accurate records of configurations, issues, and resolutions.

• Client Communication:Liaise with dealership staff to understand needs and provide training when necessary.

Required Skills & Qualifications:

• 3+ yearsof hands-on IT support experience (field support preferred).

• Must have phone system experience (Ring Central, Emetrotel etc)  This will be an ongoing implementation and monitoring of our phone system.

• Strong knowledge ofTCP/IP, VLANs, VPN, and network troubleshooting.

• Proficiency inMicrosoft 365 administration(user management, Exchange, Azure AD).

• Experience withActive Directory, Group Policy, and Windows Server.

• Ability toimage, configure, and troubleshoot Windows PCs and printers.

• Familiarity withbasic cybersecurity practices(firewalls, antivirus, updates).

• Valid driver’s license and willingness to travel to client sites daily.

• Excellent problem-solving and customer service skills.

Preferred Qualifications:

• Certifications:CompTIA Network+, Microsoft 365 Certified, or CCNA.

• Experience supportingautomotive dealerships.

• Knowledge of ticketing systems(e.g., SpiceWorks, ConnectWise, Autotask).

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.