Job Description
Job Description
Title: Field Marketing Sr. Analyst
Requisition #: 688946
Location: Philadelphia, PA, US
Career Area: Corporate + Field Support
Information at a Glance
Job Description
The eCommerce Support Specialist supports the day-to-day management, growth, and continuous improvement of eCommerce programs. This role works across internal teams, field operations, and business partners to help ensure programs are operating effectively and customers receive a consistent, high-quality online experience.
REMOTE WORK + TRAVEL
This position is remote and requires less than 5% travel for team collaboration, trainings, and other business-related activities.
Job Responsibilities
- Support the day-to-day operation and maintenance of eCommerce programs.
- Assist with new facility launches, program expansions, menu updates, product changes, pricing, and promotions.
- Partner with operations and field teams to troubleshoot issues and respond to facility needs.
- Support ongoing website and customer-experience improvements.
- Monitor program performance and use reporting and data to identify trends, issues, and growth opportunities.
- Coordinate with cross-functional teams including Operations, Marketing, IT/Development, Finance, and Sales.
- Help test and implement new eCommerce features, enhancements, and program initiatives.
- Maintain accurate program, product, facility, and promotional information across eCommerce platforms.
- Identify opportunities to improve, simplify, and streamline existing processes.
- Support initiatives designed to increase sales, customer engagement, and overall program performance.
Qualifications
- 3+ years of relevant experience in eCommerce, digital operations, business support, or a related field preferred.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and cross-functional collaboration skills.
- Comfortable working with data, reporting, and eCommerce platforms.
- Ability to quickly learn and become proficient with new systems, tools, and processes.
- Proactive mindset with the ability to identify inefficiencies and recommend improvements to processes and workflows.
- Salesforce Commerce Cloud & Marketing Cloud experience preferred, but not required.
- Graphic design and basic image-editing skills preferred, including experience creating or modifying digital assets for eCommerce and marketing use.
- Detail-oriented with an interest in eCommerce, technology, and customer experience.
- Bachelors degree from an accredited college or university in Marketing, Communications, Business, or a related field preferred; equivalent education, training, and experience may be considered.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Numbers & Facts
| Location | Philadelphia, PA (Remote) |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
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