Field Operations Analyst-447

Description

Job Title: Field Operations Analyst

This position organizes and coordinates office operations and procedures in order to ensure organizational effectiveness, efficiency, and safety. 

The ideal candidate will be experienced in handling a wide range of administrative and executive support-related tasks and will be able to work independently with little or no supervision. This person must be a competent leader able to provide guidance and support to office staff.

Job Type: Full-Time +, Non-Exempt

Pay: Competitive, Hourly

Benefits:

• Company-sponsored Retirement Plan
• Health Insurance (Medical/Dental/Vision)
• Employee Assistance Program
• Life, long-term/short-term disability insurance

Essential Functions & Responsibilities:

• Coordinate day-to-day office operations and administrative activities in support of field operations. 
• Maintain accurate and current job tracking, production, attendance, work-plan, billing, and permit records. 
• Prepare required daily and weekly operational reports, ensuring information is accurate and submitted by established deadlines. 
• Review crew timesheets and production records following General Foreperson review and identify discrepancies in hours, work codes, quantities, and supporting documentation. 
• Coordinate timesheet corrections in Mobile Time Frame and prepare approved records for customer submission. 
• Track completed work, production rates, and crew counts by area and compare results with established work plans. 
• Prepare weekly production summaries and assist with operational forecasting. 
• Analyze crew capacity and staffing needs by area, identify potential shortfalls, and communicate findings and recommendations to the Regional Supervisor. 
• Assist with work-plan maps, property notifications, access permissions, and work-readiness tracking prior to crew assignments. 
• Coordinate arrowboard and applicable traffic-control permit requests and track approvals, restrictions, and deadlines. 
• Follow up with General Forepersons to obtain missing records, corrections, production information, and status updates necessary to meet established deadlines. 
• Identify recurring reporting, documentation, and workflow issues and recommend process improvements. 
• Maintain assigned billing records and supporting documentation and assist with timely customer billing submissions. 
• Coordinate with Human Resources and IT regarding office policies, equipment, and administrative needs. 
• Maintain office supplies and inventory and coordinate with vendors and service providers as needed. 
• Assist with general office and administrative expenses and ensure invoices are properly processed. 
• Coordinate meetings, appointments, and other administrative activities as needed. 
• Maintain confidentiality and accuracy when handling employee, customer, operational, and business information. 
• Maintain regular and reliable attendance and meet the position's established work schedule. 
• Perform other duties as assigned.

Initial 90-Day Expectations

• Days 1–30
  • Become familiar with company systems, operational workflows, reporting requirements, and job-tracking processes.
  • Shadow timesheet and production-record reviews and establish consistent reporting routines.
• Days 31–60
  • Assume responsibility for assigned timesheet reviews, job tracking, and operational reporting.
  • Begin supporting work planning, permitting, production tracking, and weekly forecasting.
• Days 61–90
  • Demonstrate consistent, accurate, and timely reporting.
  • Identify and help reduce recurring documentation and reporting errors.
  • Recommend practical process improvements that support operational efficiency and information accuracy.

Minimum Qualifications:

• Must be at least 18 years of age.
• Must possess a valid driver’s license and reliable transportation to and from the assigned office location.
• Must be able to successfully complete all required pre-employment screenings, including a drug screening, background check, and Motor Vehicle Record (MVR) check.
• Strong decision-making and problem-solving skills, with the ability to work effectively under pressure and interact professionally with a variety of personalities.
• Excellent organizational, planning, and time-management skills, with the ability to manage multiple priorities and meet daily and weekly deadlines.
• Strong attention to detail and the ability to identify discrepancies, obtain missing information, and escalate issues when appropriate.
• Excellent data-entry skills with a high degree of accuracy.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook. Experience with PowerPoint is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally with field leadership, employees, customers, vendors, and internal departments.
• Ability to read, write, understand, and follow written and verbal job instructions and business communications.
• Experience with project tracking, expense processing, recordkeeping, and employee matrix tracking.
• Experience with operational reporting, data tracking, billing, payroll/timekeeping, or field operations support is preferred.
• Ability to accurately review timesheets, production records, billing documentation, and operational reports.
• Ability to maintain the confidentiality of sensitive employee, customer, operational, and business information.
• Experience interpreting or working with contract language is a plus.
• Knowledge or experience within the landscape industry is a plus.
• Must be able to lift, move, and maneuver up to 50 pounds occasionally and up to 10 pounds frequently.
• Must have the physical endurance necessary to perform assigned duties throughout a standard eight- or ten-hour workday.
• Must be available to work extended hours and overtime during emergencies, including weekends and holidays, as business needs require.

Education & Experience:

• High School Diploma or GED equivalent.
• Experience in the industry is preferred but not required.

Pre-Screen:

License & Certifications:

Physical Requirements:

• RARE: Kneeling, squatting, body twisting, crawling, climbing on/off a truck, climbing, gripping, lifting over 10 lbs. to 50 lbs., lifting, carrying, pushing, pulling, climbing ladders, climbing stairs, balancing, lifting up to 50 lbs.
• OCCASIONAL: Standing, walking, stooping, seeing distant.
• FREQUENT: Range of motion, depth perception, lifting up to 10 lbs.
• CONTINUOUS: Sitting, sense of touch, manual dexterity, speaking clearly, seeing, reading, reaching, hearing-speech range, color vision.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to E-Verify all newly hired employees.

An Equal Opportunity Employer.

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.
• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.
• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.
• Compensation determination is based on market data, job scope and individual qualifications.
• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.
• Unsolicited resumes without an executed agency agreement become the property of the company.