Field QA Specialist II

Field QA Specialist II

Do you have a keen eye for detail and a passion for improving quality and consistency? Are you an experienced Property & Casualty insurance professional who enjoys analyzing information, identifying trends, and helping others improve? Are you comfortable balancing onsite field inspections, file reviews, collaboration, and extensive travel? If so, this Field QA Specialist II opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Field QA Specialist II, you will conduct onsite field inspections and review claims or underwriting files for completeness, accuracy, and adherence to company guidelines, industry best practices, and applicable state regulations. You will document review results, provide clear and constructive feedback, and help identify trends and opportunities for improvement. You will also lead focused reviews, facilitate calibration and process-improvement discussions, and translate quality performance data into actionable insights, reports, and presentations for leadership. In this role, you will partner with operational leaders and training teams to support employee development, refine training programs, and strengthen quality and consistency across Claims and Underwriting. You will also serve as a quality assurance resource on cross-functional workgroups and strategic projects.

What It Takes to Join Our Team:

• College degree or equivalent plus seven years of relevant experience required; multi-line claims or underwriting experience preferred.
• Advanced knowledge of Property & Casualty products, coverages, contracts, guidelines, and industry best practices.
• AINS, AIC, API, AU, or a comparable insurance designation is preferred.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Strong verbal and written communication skills, including the ability to develop reports, present findings, and provide clear and actionable feedback.
• Training and mentoring skills, high attention to detail, and the ability to meet established target dates.
• Must remain current with claims or underwriting technologies and systems, as well as applicable legislation, statutes, regulations, and case law across our eight-state operating territory.
• Ability to support multiple quality assurance areas or develop toward working with multiple insurance lines.
• A valid driver's license and satisfactory Motor Vehicle Record are required.
• Extensive travel of up to 75%, including overnight stays, is required.
• Must be able to work in various weather conditions, climb ladders, roofs, and other structures to inspect damage, and lift a minimum of 75 pounds.
• Must obtain Haag Certification within one year of employment.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401(k) with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, as well as a company car and cell phone. Farm Bureau...where the grass really IS greener!

If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.