Field Service Analyst

Additional Details:

The position will be on the island of Oahu; home of both USARPAC and USINDOPACOM. We are never given specific "seat" details, as in which room of which building. As this is the non-SOF billet it could be in Camp Smith, or it could be in the JIC further down the mountain in the Makalapa compound. Distance between the two is less than a mile. All the facilities on Oahu are considered co-located for commute purposes.

DIA led CIP/COP work. . . This answer ties in with question #3. Palantir is the prime contractor for our FSA positions, rarely is there an exception. Specific contract details are not shared at this level.

2 Open Positions: 1 Honolulu, 1 Oahu

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:

• Hands-on experience with the software product, Gotham.
• You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI required

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Foundry and or GAIA
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.