This role covers two areas: Service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and Parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).
Responsibilities:
Service Coordination
Coordinate and schedule services, appointments, or dispatch of technicians
Maintain accurate records of service requests, interactions, and outcomes
Prepare service documentation and invoicing support
Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
Follow up with customers on appointment confirmations, job status, and completion
Communicate delays, changes, and schedule updates to customers and internal teams
Prepare and distribute reports on service activities and outcomes to management.
Gather feedback from clients to identify areas for improvement in the delivery process
Parts Sales Support
Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records
Prepare and send parts quotes, and follow up on open quotes
Enter and track customer parts orders from receipt through shipment
Coordinate with the warehouse on stock availability, picking, packing, and shipping
Keep customers informed of order status, tracking, and expected delivery
Maintain accurate customer, pricing, and part records in the ERP/CRM system
Required Qualifications:
High school diploma or equivalent
At least five years of experience in service coordination, customer service or a related field
Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software
Strong communication and interpersonal skills
Problem‑solving and conflict‑resolution abilities
Organizational and time‑management skills
Ability to maintain detailed records and manage multiple tasks
Preferred Skills:
Experience in an industrial, electrical, or equipment-service environment
Technical understanding of field operations and related tools
Familiarity with ERP or service management software