Job Description
What You'll Do (Duties & Responsibilities):
- Install and run Digital X-Ray medical Equipment.
- Repair and maintain medical diagnostic imaging equipment, including fixed and mobile X ray (RX) systems, DR Panels (RX and Mammography's), workstations and some others: Printers and CR Digitizers.
- Train users in the use and handling of equipment so that they can use those properly avoiding failures and repairs.
- Give remote support to dealers for installations and repairs.
- Moderate customers on possible problem solutions on the equipment use.
- Administrative functions suchas: phone call attendance, introduce data on ServiceNow database, go canvas and AP7.
- Evaluate and decide if the site is able to starting the service.
- Provide feedback to the Customer, related with issues in the site that must be solved before starting the service.
- Evaluate if AGFA equipment is able to be installed.
- To complete the reports within ServiceNow and Go canvas.
- To escalate a technical problem to next level of support.
Education:
- Electronic/electromechanical Engineer (or Technician) / Bioengineer oriented to field work.
Experience:
- At least one year of experience in a similar position. Field customer service experience.
Specific skills:
- Languages: English 80%
- IT-Knowledge: MS Office (Intermediate-Advance); Outlook; preferably CRM´s.
Technical Skills:
- Analogue and Digital Devices Knowledge, Mechanics, Networking.
Soft Skills: Customer focus, good interpersonal relationship, service attitude.
USA Visa is a plus
Numbers & Facts
| Location | Buenos Aires, AR |
| Industry | Printing and Publishing |
| Company Size | 5,000 to 9,999 employees |
| Website | http://www.agfahealthcare.com/global/en/main/info-menu/career/joblist.jsp |
About Company
Agfa HealthCare is a leading global provider of diagnostic imaging and healthcare IT solutions. With nearly a century of experience, Agfa HealthCare designs, develops, and delivers state-of-the-art systems for capturing, managing, and processing diagnostic images and clinical/administrative information for imaging centers, hospitals, and regional care networks. The company's extensive portfolio of solutions includes Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Cardiovascular Information Systems (CVIS), solutions for reporting, enterprise scheduling, and decision support, as well as Direct Radiography (DR), Computed Radiography (CR), print solutions, film and associated products.
As a leading-edge medical imaging repository provider, Agfa HealthCare is helping to spearhead the deployment of vendor-neutral imaging distribution solutions worldwide. Its expertise in integration and connectivity has benefited care systems globally, enabling these organizations to distribute their data affordably through secure and reliable solutions.
Skills
- Accounts Payableunmatched
- Administrative Skillsunmatched
- Bioengineeringunmatched
- Canvasunmatched
- Computer Workstationsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Electromechanical Engineeringunmatched
- Electronic Engineeringunmatched
- English Languageunmatched
- Interpersonal Skillsunmatched
- Mammographyunmatched
- Medical Diagnosisunmatched
- Medical Equipmentunmatched
- Medical Imagingunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- On Site Supportunmatched
- Printersunmatched
- Radiographyunmatched
- ServiceNowunmatched
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