Field Service Engineer

About the role

Acclaro Corporation is looking for a highly motivated Field Service Engineer in the Seattle, WA or Atlanta, GA region to help accelerate the growth of the business. In this position, you will be responsible for performing customer support activities for equipment, systems and sub-systems at customers' site or at head office. Install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management

What you'll do

• • Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
  • Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Acclaro customers.
  • Provide on-site technical support to customers as required
  • Provide on-site technical support for workshops and/or shows
  • Complete physical inventory when asked
  • Maintain company tools, fixtures and test equipment in satisfactory condition.
  • Adhere to company guidelines regarding safety procedures
  • Continually develop positive relations within sales and service team
  • Continually develop company and product knowledge
  • Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
  • Maintain a minimum of service recalls
  • Completion of other various tasks as assigned by management
  • Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems

Qualifications

• • Bachelor’s degree in Electronics, Laser Technology or equivalent
  • Ability to work flexible shifts and to adapt to changing work schedules
  • 75% travel required , including travels involving overnight lodging
  • Ability to travel internationally a big plus
  • Medical devices experience a strong plus
  • Familiarity with computers, DOS, Word and Excel, Salesforce
  • Ability to work independently
  • Knowledge of optics, electronics, cooling systems, power supplies and laser systems
  • Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
  • Prioritization and multi-tasking skills required.
  • Excellent communication, customer interaction and phone interaction skills required.