Field Service Engineer

About Veeco

You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

OVERVIEW

Veeco's Ion Beam Deposition systems operate at the center of our customers' most advanced manufacturing processes, where downtime, drift, or unresolved defects directly impact yield and revenue. As a Field Service Engineer III, you will own the most complex technical challenges in the field-serving as the senior escalation point for system performance, reliability, and integration issues that others cannot resolve. Your work directly protects customer trust, accelerates recovery from critical events, and informs product and process improvements across Veeco's engineering organization. This role is built for an engineer who wants deep technical ownership, high autonomy, and visible impact on both customers and product direction.

RESPONSIBILITIES

• Own the highest‑complexity installations, upgrades, and field escalations for Ion Beam Deposition systems, restoring full system performance where standard procedures fall short
• Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software using structured root cause analysis
• Lead corrective and preventive action efforts, ensuring fixes are durable, documented, and fed back into engineering and product support teams
• Act as a trusted technical advisor to customer engineering teams, providing guidance on system optimization, stability, and best‑practice operation
• Serve as the on‑site technical escalation authority for assigned accounts, independently prioritizing issues based on customer and business impact
• Influence serviceability, reliability, and installation cycle time by collaborating with Engineering, Operations, and Product Support
• Produce clear, detailed service documentation that enables organizational learning and reduces repeat escalations

QUALIFICATIONS

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline

• 8+ years of hands‑on field service or equipment support experience in semiconductor capital equipment

• Advanced experience supporting complex vacuum‑based systems in cleanroom environments

• Demonstrated ability to independently resolve escalated, non‑routine system failures

• Ability to lift and carry up to 50 lbs and safely operate standard hand tools and equipment

• Ability to stand, sit, and perform repetitive tasks for extended periods in customer fab and cleanroom environments

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep hands‑on expertise with vacuum technologies, including turbomolecular pumps, dry mechanical pumps, cryogenic pumps, helium leak detection, residual gas analyzers, and vacuum instrumentation
• Skilled at integrating and troubleshooting complex systems that span mechanical, electrical, pneumatic, robotic, and software domains
• Experienced in leading structured root cause analysis and translating findings into long‑term corrective actions
• Able to explain complex technical issues clearly to both customer engineers and internal non‑specialists
• Recognized for sound judgment under pressure and the ability to prioritize effectively during high‑impact field events
• High standards for documentation quality, accuracy, and knowledge sharing
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint

Salary and Benefits

The expected salary range for this position is $34-45/hr, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to recruiting@veeco.com.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice to Applicants:

All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at recruiting@veeco.com.