Field Service Engineer - AV, USA

Evertz Microsystems Ltd

Oklahoma City, OK(remote)

JOB DETAILS
SKILLS
Audiovisual, Broadcasting, Communication Skills, Computer Firmware, Customer Relations, Customer Support/Service, Customer/Client Research, Data Collection, Detail Oriented, Diversity, Film, High Tech Industry, IP (Internet Protocol), Identify Issues, Linux Operating System, Multitasking, Network System Hardware, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Root Cause Analysis, Sales Training, Server Hardware, Service Delivery, Software Administration, Television Broadcasting, United States Citizen, Willing to Travel, Work From Home, Writing Skills
LOCATION
Oklahoma City, OK
POSTED
20 days ago

Evertz, a growing high-technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client''s perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers' production studios and distribution facilities.

Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments

Responsibilities:

  • Travel within the US for customer deployments and general service
  • Install product(s) or systems at customer sites and deliver product training to customers
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess customer's product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
  • Systematic & detail-oriented troubleshooting, data collection and reporting of issues
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications:

  • College or University education in Electrical, Electronic, or Computer disciplines
  • Passion for technology and learning new software and hardware products
  • Hands-on experience with IP Networking, server hardware and Linux OS
  • Unparalleled desire to help customers and deliver service excellence
  • Problem-solving ability while reacting to changing situations, & championing issues to resolution
  • Ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be eligible for travel within US and Canada
  • US Citizenship is essential

Location: Remote work possibility for any US State

What We Offer:

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Career Progression
  • Casual Work Environment

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!

Evertz does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

All employment decisions are decided based on qualifications, merit, and business needs.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

About the Company

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Evertz Microsystems Ltd

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 1,400 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Advertising and PR Services
FOUNDED
1966
WEBSITE
http://www.evertz.com/