Field Service Engineer

Key Responsibilities:

• Pre-scheduled monthly onsite network maintenance and review for clients

• Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)

• Act as an internal Network Administrator, resolve network problems as necessary

• Complete small Network Projects (day or less) for various clients

• Provide onsite emergency responses to business down issues

• Adhere to and innovate processes and procedures to improve service delivery

• Possess the passion to provide top notch customer service and the desire to create Raving Fans

• Job may have significant, regional travel, which typically does not require overnight stays

• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences

• Creative and resourceful in developing solutions for client needs

• Ability to remain composed and confident under stressful conditions

• Need to work independently in front of clients a majority of the time

Qualifications:

• Minimum of a two-year college degree or equivalent field experience

• Proven experience as a Field Service Engineer or similar role.

• Strong knowledge of networking protocols, desktop hardware, and desktop software systems.

• Strong analytical and organizational skills

• Strong communication and interpersonal skills

• Possess inherent troubleshooting skills

• Desire to do what it takes to solve technical challenges

• Practical, hands-on technical experience is a must

• Valid drivers license and willingness to travel to client sites as needed.

Need to have Skills:

• Operating Systems:

• Windows 10 and Windows 11 desktop hardware build experience

• LAN / WAN / Wireless networking hardware and software technologies

Recommended Skills:

• Server Operating Systems (Windows 2012, 2016, 2019, 2022)

• Microsoft Hyper-v 2016,2019,2022

• VMware vSphere 6.7, 7, 8

• Veeam Backup & Replication

• Firewalls, network switching