Dornier MedTech America (DMTA) is a medical device company dedicated to advancing urology care. As part of the global Dornier MedTech family, we design and manufacture innovative technologies - including laser systems, lithotripters, and endourology devices - trusted by doctors, hospitals, and surgery centers nationwide. Our team is distributed across the U.S., bringing together sales, service, R&D, and operations professionals who share a commitment to improving patient outcomes through better technology.
The Field Service Engineer delivers on Dornier MedTech's commitment to quality customer service. Using strong technical and communication skills, you will provide total preventive and corrective maintenance for lithotripsy systems, urology tables, and standalone X-ray equipment, working independently in the field to deliver the highest degree of customer satisfaction. This role is the second tier of our Full Line Service technical career path and includes ongoing training toward Senior Service Engineer certification eligibility.
- Perform preventive and corrective maintenance on lithotripsy systems, urology tables, and standalone X-ray equipment independently, as directed and required.
- Handle site installation and de-installation, including scheduling, packing, unpacking, and inspecting equipment.
- Install Technical Bulletins.
- Operate standard test equipment (oscilloscope, diagnostic testers) and remote diagnostic and monitoring tools to triage and resolve service issues.
- Complete all administrative duties neatly, accurately, and on time, including expense reports, time reports, parts requisitions, installation reports, service reports, and other assigned reporting.
- Maintain assigned tools, test equipment, and technical spares.
- Maintain trunk stock inventory in the assigned company vehicle in accordance with company guidelines, keeping stock levels, accuracy, and accountability within established policy.
- Maintain the assigned company fleet vehicle in good operating condition, including scheduling required maintenance and service, logging mileage and usage accurately, and following company vehicle safety and cleanliness standards.
- Provide customers with information on service contract programs as requested.
- Follow and help ensure compliance with safety policies and practices within the assigned team.
- Stay knowledgeable on regulatory protocol and incident reporting processes, and promptly escalate potential reportable events to supervision.
- Travel 50%-70% with occasional overnight stays, perform on-call standby duty and travel as required, and be prepared to work overtime and odd hours when directed.
- Provide on-the-job training and informal mentoring to Field Service Representatives.
- Build and maintain strong customer relationships.
- Pursue ongoing training in Dornier MedTech service platforms, diagnostic tools, and digital service technologies in preparation for Senior Service Engineer certification eligibility.
- Perform additional duties and responsibilities as assigned by management.
Qualifications / What You'll Bring
Required
- Associate degree in electronics or equivalent.
- 3 to 8 years of combined technical field service experience (including time served as a Field Service Representative), or equivalent.
- Knowledge and experience in the service of lithotripsy, urology table, and standalone X-ray equipment.
- Valid driver's license and the ability to be insured for motor vehicle operation.
- Ability to maintain security access clearance for travel requirements.
- Ability to maintain current credentialing required by primary and secondary customer accounts (e.g., hospital or vendor credentialing systems) as a condition of site access.
- Ability to operate job-related test equipment (oscilloscope, diagnostic testers, etc.).
- Working proficiency with remote diagnostic platforms, connected-device telemetry, and AI-assisted troubleshooting tools used to triage and resolve service calls.
- Proficiency in Microsoft Office products.
- Excellent written and verbal communication skills, including the ability to read, analyze, and interpret technical procedures and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems in situations where only limited standardization exists, and to interpret instructions in written, oral, diagram, or schedule form.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Preferred
- X-ray, lithotripsy, or urology table field service experience.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent sitting; occasional standing and walking.
- Occasionally lift and/or move up to 50 pounds.
- Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Occasional exposure to outside weather conditions, moving mechanical parts, fumes or airborne particles, risk of electrical shock, and risk of radiation.
- Noise level is usually moderate.
Dornier MedTech America offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance (effective day one of employment)
- 401(k) retirement plan after 30 days
- FSA options
- Paid time off and company holidays
- Wellness programs
- Professional development and education support