Field Service Engineer

Field Service Engineer - Virtual Incision

Virtual Incision

About Company Values Leadership Team Recent News

Newsroom

miniRAS MIRA

Components Space Age Technology

Safety Information Careers Contact Opt-out preferences

Menu

Menu

Field Service EngineerOperations Lincoln, NE

Lincoln, NE

Posted 3 weeks ago

Job Title: Field Service Engineer Date: October 14, 2026 Department: Operations Location: Onsite, Lincoln, NE

Virtual Incision is advancing robotic-assisted surgery with a focus on expanding access to minimally invasive care. We are a growing medical technology company where experienced leaders have the opportunity to make a meaningful and visible impact.

Why Virtual Incision:

Work on innovative robotic surgical technology with the potential to improve patient care. Join an experienced, collaborative team focused on clinical excellence and disciplined execution. Take meaningful ownership of products and programs in a hands-on environment. Work in a culture that values technical rigor, practical problem-solving, and teamwork. Competitive benefits including medical, dental, vision, disability, and life insurance, 401(k), flexible working hours, and PTO.

Job Summary: The Field Service Engineer is responsible for supporting the installation, service, maintenance, troubleshooting, and continuous improvement of Virtual Incision's robotic surgical systems. This role combines technical engineering expertise with hands-on field support and serves as a key link between customers, Operations, Engineering, and Quality. The Field Service Engineer will support system deployments, investigate technical issues, perform root cause analysis, recommend corrective actions, and contribute to product and process improvements. The successful candidate will work closely with cross-functional teams to ensure systems are installed, maintained, and serviced in accordance with company quality standards and regulatory requirements while providing exceptional customer support. Responsibilities:

Install, commission, service, and support robotic surgical systems at customer sites. Perform troubleshooting, diagnostics, root cause analysis, and resolution of system, hardware, software, and electromechanical issues. Partner with Engineering, Manufacturing, Quality, and Regulatory teams to investigate field issues and implement effective corrective actions. Analyze field service data and customer feedback to identify trends and opportunities for product and process improvements. Develop and maintain service procedures, work instructions, troubleshooting guides, and technical documentation. Support verification and validation activities related to field service processes and system updates. Perform product inspections, testing, and system evaluations to ensure compliance with company specifications and quality requirements. Document service activities, investigations, repairs, and installations in accordance with quality system requirements. Assist with design reviews, risk assessments, and product improvement initiatives by providing field service and customer insights. Support complaint investigations and nonconformance activities related to field-reported issues. Collaborate with customer personnel, including clinicians, biomedical engineering teams, and hospital staff, to facilitate installations, upgrades, maintenance, and technical support activities. Organize and manage equipment, tools, and materials required for customer site activities. Support manufacturing, assembly, and testing activities as needed to ensure product quality and operational readiness. Ensure compliance with Quality Management System requirements, Good Manufacturing Practices, and company procedures. Participate in continuous improvement initiatives focused on product reliability, serviceability, and customer satisfaction. Provide technical training and support to internal personnel and customers as needed. Travel independently to customer sites throughout the United States for installations, service activities, and customer support. Other duties as assigned.

Qualifications: Required

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Biomedical Engineering, Systems Engineering, or a related engineering discipline. 2+ years of engineering, field service, manufacturing, product support, or related technical experience. Strong troubleshooting and problem-solving skills involving electromechanical systems. Ability to read, interpret, and work from engineering drawings, schematics, and technical documentation. Experience working with testing equipment, measurement tools, and diagnostic instruments. Strong technical writing and documentation skills. Excellent organizational, communication, and customer-facing skills. Ability to work independently while effectively collaborating with cross-functional teams. Computer proficiency and ability to learn new technical and service management systems. Ability to travel up to 25%.

Preferred

Experience supporting medical devices, surgical systems, robotics, or other complex electromechanical products. Knowledge of FDA-regulated environments, Quality Management Systems, and Good Manufacturing Practices. Experience with root cause analysis and corrective action methodologies. Experience supporting product installations in healthcare environments. Familiarity with ISO 13485 and medical device quality systems. Soldering experience and familiarity with electrical assembly techniques.

Physical Demands

Ability to lift and carry up to 40 pounds. Ability to sit, stand, bend, kneel, and move throughout manufacturing and customer environments. Ability to work with small components and utilize fine motor skills when performing inspections, testing, and repairs.

What We're Looking For The ideal candidate is a technically curious and customer-focused engineer who enjoys solving complex problems and working directly with advanced technology. You thrive in a hands-on environment, can effectively translate customer issues into engineering solutions, and are motivated by the opportunity to improve both product performance and customer experience.

Salary: DOE Status: Exempt

Virtual Incision is an Equal Opportunity Employer and values diversity in its workforce.

Apply for this position All fields are required unless marked optional. Your application goes directly to our hiring team's secure review system.

Are you legally authorized to work in the United States? Yes No Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. First name Last name Email Phone number Address Position applying for

Associate Design Quality Engineer Director of Quality Engineering Operations and Field Support Specialist Executive Assistant Field Service Engineer Manager, Design Quality Engineering Manufacturing Assembly Technician Mechanical Engineer Primary Manufacturing and Process Engineer Regulatory Affairs Specialist Senior Mechanical Engineer Software Engineer

How did you hear about this position?

Select an option… Employee referral LinkedIn Internal Recruiter Other School posting Virtual Incision website Indeed

Name of the employee who referred you

Salary expectations

Select a range… Under $60k$60-80k$80-100k$100-120k$120-140k$140-160k$160-180k$180-200k$200k+Prefer not to say Earliest available start date

Are you willing to travel if required? Yes No Are you willing to work onsite, remote, or hybrid as required? Onsite Hybrid Remote Select all that apply.

This position requires you to be onsite in our Lincoln, NE (with travel up to 25% across United States for customer site support) office. Relocation assistance is not provided. Are you local to Lincoln, or willing to relocate at your own expense?

I'm local to the Lincoln area I will relocate at my own expense I'm not able to relocate

Resume (PDF or Word, max 10 MB) Cover letter (optional)

Equal opportunity self-identification (optional) Submission is voluntary and used only for equal-opportunity record-keeping. This information is kept separate from your application and has no effect on hiring decisions.

Race / ethnicity

Prefer not to answer White Black Hispanic Asian / Pacific Islander Other

Sex

Prefer not to answer Female Male

I have read the privacy notice and consent to Virtual Incision storing and processing my application, including AI-assisted screening. Leave this field empty Submit applicationYou'll receive a confirmation by email.

Job Features

Job Category Operations

Apply For This Job

Attach Resume*

Submit Close

/wp-content/uploads/2022/08/logo-mrk-wht.svg 0 0

Natalie Lewis

/wp-content/uploads/2022/08/logo-mrk-wht.svg

Natalie Lewis2026-10-20 10:51:342026-10-20 13:23:11Field Service Engineer

August 25, 2026Virtual Incision Receives FDA 510(k) Clearance for the MIRA Surgical System in Benign Hysterectomy ProceduresJune 18, 2025Virtual Incision Appoints Jim Alecxih as Chief Executive OfficerMarch 18, 2025Virtual Incision Explores NVIDIA Isaac for Healthcare in Surgical RoboticsNovember 25, 2024U.S.-Based Remote Robotic-Assisted Surgery Demonstration Successfully Completed Through Collaborations with Virtual Incision, Sovato, City of Hope, and University of Illinois ChicagoJuly 30, 2024Virtual Incision Announces Successful Completion of the First Hysterectomy Performed with the MIRA Surgical SystemApril 30, 2024Virtual Incision Announces Publication of Data from its U.S. Investigational Device Exemption Study in the Clinical Journal, Diseases of Colon and RectumApril 10, 2024Virtual Incision to Showcase Miniaturized Robotic-Assisted Surgery at SAGES 2024March 18, 2024Virtual Incision's MIRA Surgical System to be Featured Among Elite AI-Enabled Innovations at NVIDIA GTC Open PositionsOctober 21, 2026InClinical and Regulatory Affairs Remote Regulatory Affairs SpecialistOctober 20, 2026InEngineering Lincoln, NE Manager, Design Quality EngineeringOctober 20, 2026InEngineering Lincoln, NE Associate Design Quality EngineerSeptember 11, 2026InEngineering Lincoln, NE Software EngineerSeptember 11, 2026InEngineering Lincoln, NE Senior Mechanical EngineerSeptember 11, 2026InEngineering Lincoln, NE Mechanical Engineer

Disclosure and Important Safety Information

The MIRA Surgical System is intended for prescription use only. Patients should talk to their doctor to decide if surgery with a MIRA Surgical System is right for them. Patients and doctors should review all available information on nonsurgical and surgical options and associated risks in order to make an informed decision. Serious complications may occur in any surgery, including minimally invasive surgery with the MIRA Surgical System, up to and including death. Serious risks include, but are not limited to, injury to tissues and organs, and/or conversion to other surgical techniques which could result in a longer operative time and/or complications. For important safety information, including surgical risks and considerations, please also refer to www.virtualincision.com/safety-information. For the product's indications for use, risks, full cautions, and warnings, please refer to the associated user manual(s). Individual outcomes may depend on a number of factors, including but not limited to patient characteristics, disease characteristics, surgeon, and/or hospital experience.

MIRA Surgical System Precaution Statement

The demonstration of safety and effectiveness for the representative specific procedures was based on evaluation of the MIRA Surgical System as a surgical device and did not include evaluation of outcomes related to the treatment of cancer (overall survival, disease-free survival, local recurrence) or treatment of the patient's underlying disease/condition. Device usage in all surgical procedures should be guided by the clinical judgment of an adequately trained surgeon.

Contact

Virtual Incision 1501 Old Cheney Rd Lincoln, NE 68512

Privacy Policy Terms of Use

@virtualincision @MIRA_by_VIC VirtualIncisionCorporation Virtual Incision media contact Opportunities with Virtual Incision

2024 Copyright - Virtual Incision

Scroll to top

Manage Consent

We collect information on our website using cookies, pixel tags, or other tracking technologies to operate our site, as further described in our Privacy Policy. With your consent, we may also share information about your website visit through these technologies with third parties for analytics and advertising purposes. Click "Accept" to agree to the sharing of your data with third parties or "Decline" to decline and dismiss this notice. You can also customize your choice by using the toggles below and clicking on "Save preferences."

Functional

Functional

Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Manage options Manage services Manage {vendor_count} vendors Read more about these purposes

Accept Decline View preferences Save preferences View preferences

{title} {title} {title}

Manage consent