Field Service Engineer

Role: Senior Engineer

Required Skills: ITSM | Desktop | ITIL | Service Now

Experience: 8 - 10 Years

Function: TECHNOLOGY

Apply By: 2026-12-29

Must Have Technical/Functional Skills

• Desktop Support / End User Computing (EUC)
• Windows 10 & Windows 11 Administration and Troubleshooting
• Hardware Break-Fix Support (Desktops, Laptops, Printers, Peripherals)
• Device Imaging, Provisioning, and OS Deployment
• Microsoft 365 Support (Outlook, Teams, OneDrive, Office Apps)
• Incident and Service Request Management
• ServiceNow or equivalent ITSM tool
• Asset Lifecycle Management and Inventory Tracking
• Basic Network Troubleshooting (LAN, WAN, Wi-Fi, VPN, DNS, DHCP)
• Endpoint Management using Microsoft Intune / SCCM / MECM
• Software Installation, Configuration, and Troubleshooting
• User Account Administration (Active Directory, Azure AD)
• ITIL-based Support Processes
• VIP / Executive User Support
• Root Cause Analysis and Problem Solving

Roles & Responsibilities

Onsite Technical Support

• Provide deskside support for hardware, software, and operating system issues.
• Troubleshoot laptops, desktops, printers, scanners, mobile devices, and peripherals.
• Support meeting room and audio/video collaboration equipment.
• Assist users with connectivity and application-related issues.

Break-Fix Services

• Diagnose and resolve hardware failures.
• Coordinate warranty repairs and vendor escalations.
• Perform component replacement and device restoration activities.

Device Lifecycle Management

• Execute Install, Move, Add, Change, and Dispose (IMACD) activities.
• Device provisioning, imaging, configuration, and deployment.
• Support hardware refresh and migration initiatives.
• Manage asset inventory updates and device decommissioning.

Incident & Service Request Management

• Handle incidents and service requests within defined SLAs.
• Update tickets with troubleshooting details and resolution notes.
• Escalate unresolved issues to L2/L3 support teams.

Field Operations

• Provide onsite support across customer locations as required.
• Follow site security and safety procedures.
• Support infrastructure teams through Smart Hands and Eyes activities.

In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a "Green Card Holder"), or a Political Asylee or Refugee.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $86,000 - $120,000 a year

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