Field Service Engineer

Purpose of Position

Travel to customer locations to perform new product installations, upgrades, or maintenance to flight simulation equipment.   Provide customers with operator and maintenance training. Provide level 2 technical assistance to customers while in-house.

Tasks and Responsibilities

• Travel to customer site for product installations, upgrades, or maintenance
• • Review customer facility drawings prior to trip to ensure it meets our site requirements
  • Coordinate equipment needs for unloading and moving equipment
  • Maintain forklift certification
  • Ability to read and interpret engineering drawings including electronic schematics, wiring diagrams, and assembly drawings
  • Use electronic test equipment to verify input and output voltages on simulator systems
  • Use diagnostics software to test, calibrate, debug, and repair/replace defective components
  • Use mechanical tools to install hardware to factory specifications at the customer facility
  • Ability to install or update software on computer systems
  • General IT networking knowledge and ability to troubleshoot and replace computer hardware
  • Visual system assembly and alignment
  • Qualification prep – run autocert and create onsite QTG document as needed
• Complete accurate detailed trip report
• • Provide feedback to engineering regarding discrepancies or failures that may require rework or an engineering change order.
  • Provide customer feedback data to our quality group for review
• Conduct Acceptance Test Procedure (ATP) with customer personnel
• • Document discrepancies (DRs) and report back to Project Management, Engineering, or Manufacturing
  • Install hardware or software updates to fix DRs.
  • Complete ATP certificate
• Provide Technical Training to customer personnel
• • Maintenance Training
  • Operator Training
• When in the office:
• • Provide customers with troubleshooting and technical advice
  • Assist with processing customer orders
  • Maintain customer service files in database

Minimum Education

• Associate’s degree, technical school, or military equivalent in electronics technology or similar

Minimum Experience

• 1-5 years of relevant experience.

Knowledge, Skills, Abilities

• Understanding of electronic circuitry, ability to read electrical schematics and assembly drawings
• Use of electronic test equipment
• Use of common hand tools, power tools
• Ability to test, troubleshoot, and repair electronic or mechanical assemblies
• Computer hardware knowledge
• Forklift operation
• General office skills
• Aviation background a plus
• Excellent written and verbal communication skills with a service mindset

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to travel and be away from home for an extended period of time
• Indoor and outdoor environment
• Manufacturing and office environment
• Ability to lift 50 lbs.
• Stand for extended periods of time
• Work in/under assemblies to connect, wire, or repair
• Ability to work under pressure to meet critical project deadlines