Position Overview:
A growing industrial equipment manufacturer is seeking a Field Service Manager to lead its technical service team and deliver exceptional customer support. This is an excellent opportunity for a hands-on leader to develop technicians, improve service operations, and collaborate across engineering, quality, and sales.
Key Responsibilities:
- Lead, coach, and develop a team of Field Service Technicians and technical support personnel.
- Oversee service scheduling, technician assignments, and resource allocation.
- Coordinate equipment installations, start-ups, troubleshooting, and maintenance support.
- Ensure timely resolution of customer issues and build strong customer relationships.
- Monitor service KPIs, response times, and reporting to drive continuous improvement.
- Partner with Engineering, Quality, and Sales to improve equipment performance and customer satisfaction.
- Promote safe work practices and ensure accurate service documentation.
Qualifications:
- 3–5 years of field service management, technical service, or equipment support experience in industrial manufacturing or food processing.
- Previous experience leading, coaching, and scheduling field service technicians.
- Strong mechanical aptitude and familiarity with industrial mechanical and electrical systems.
- Experience coordinating equipment installations, start-ups, training, and maintenance programs.
- Valid driver's license and ability to obtain and maintain a U.S. passport.
- Ability to travel up to 35%.
Preferred: Food or protein processing equipment experience, prior field technician experience, and familiarity with service KPIs and international customer support.
Why Consider This Opportunity?
- Competitive salary of $110K–$150K.
- Leadership role with a hands-on impact on customer satisfaction and service performance.
- Opportunity to collaborate with engineering and manufacturing teams on technical improvements.
- Growing organization offering opportunities for professional development and increased ownership.
Location: Elk Grove Village, IL
Salary: $110,000–$150,000 annually
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Travel: Up to 35% (An occasional Monday through Friday trip)
You should be proficient in:
- Equipment Troubleshooting
- Troubleshooting Skills
- Mechanical Troubleshooting Skills
- Food and Beverage Manufacturing
- Motor Replacement/Repair/Maintenance
- Preventive Maintenance & Inspection
- Electrical Troubleshooting
- Troubleshooting Industrial Automation Equipment
- Pneumatics Troubleshooting
- Maintenance and Repair Skills
- Equipment Diagnostics & Troubleshooting
- Equipment Repair & Maintenance