Field Service Order Support - West Coast

Field Service Order Support - West Coast

Job ID

526157

Posted since

16-Oct-2026

Organization

Smart Infrastructure

Field of work

Internal Services

Company

Siemens Industry, Inc.

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Boston - Massachusetts - United States of America
• Hingham - Massachusetts - United States of America
• Pomona - California - United States of America

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

As a Field Service Order Support with one of the world's most respected manufacturers of automatic transfer switches and power control systems, your role is essential in driving customer satisfaction from order acceptance through receipt of payment. You will work to ensure that projects and orders are accomplished with excellence and that customer experience is nothing short of stellar. This role will report directly to the Manager of FS Order Management. This is a fantastic opportunity for you to help a great sales and manufacturing organization become even better!

We are looking for Field Service Order Support. The position will be be remote

Responsibilities:

• Performs project management tasks for assigned customers, overseeing all aspects of the projects from order acceptance to invoice.
• Handle decisions in coordination with the Area Manager regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Effectively communicates project expectations to team members in a timely and clear fashion.
• Tracks project achievements and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
• Manages and files clients' information in SAP and other information systems.
• Participates in investigating and resolving commercial and/or technical problems.
• Assists with project cost reporting and prevention of non-conformance costs, when applicable.
• Assist the Field Service managers in maintaining accurate and on-time reports and records relative to the Field Service team's operations.
• Schedule and Coordinate Department meetings.
• Serve as a primary liaison for the Field Service team by fielding internal and external customer inquiries.
• Support Field Service technicians with open work orders until they are closed and invoiced.

Qualifications:

Basic Qualifications:

• High school diploma or equivalent experience or state-recognized GED required.
• Excellent verbal and written communication skills in English required.
• Strong communication skills and demonstrated ability to influence people in a fast-paced multi-cultural business environment.
• Proficiency with Microsoft Office
• Solid organizational skills including attention to detail, time management, and problem-solving skills
• Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Preferred Qualifications:

• Bachelor's degree or equivalent experience preferred
• Basic knowledge of SAP and Logistical processes preferred. MS (Dynamics)
• Experience with Field Service Organizations

#LI-CY1 #FieldServiceSupport #Remotework

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $54K - $73K annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Job ID

526157

Posted since

16-Oct-2026

Organization

Smart Infrastructure

Field of work

Internal Services

Company

Siemens Industry, Inc.

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Boston - Massachusetts - United States of America
• Hingham - Massachusetts - United States of America
• Pomona - California - United States of America

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

As a Field Service Order Support with one of the world's most respected manufacturers of automatic transfer switches and power control systems, your role is essential in driving customer satisfaction from order acceptance through receipt of payment. You will work to ensure that projects and orders are accomplished with excellence and that customer experience is nothing short of stellar. This role will report directly to the Manager of FS Order Management. This is a fantastic opportunity for you to help a great sales and manufacturing organization become even better!

We are looking for Field Service Order Support. The position will be be remote

Responsibilities:

• Performs project management tasks for assigned customers, overseeing all aspects of the projects from order acceptance to invoice.
• Handle decisions in coordination with the Area Manager regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Effectively communicates project expectations to team members in a timely and clear fashion.
• Tracks project achievements and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
• Manages and files clients' information in SAP and other information systems.
• Participates in investigating and resolving commercial and/or technical problems.
• Assists with project cost reporting and prevention of non-conformance costs, when applicable.
• Assist the Field Service managers in maintaining accurate and on-time reports and records relative to the Field Service team's operations.
• Schedule and Coordinate Department meetings.
• Serve as a primary liaison for the Field Service team by fielding internal and external customer inquiries.
• Support Field Service technicians with open work orders until they are closed and invoiced.

Qualifications:

Basic Qualifications:

• High school diploma or equivalent experience or state-recognized GED required.
• Excellent verbal and written communication skills in English required.
• Strong communication skills and demonstrated ability to influence people in a fast-paced multi-cultural business environment.
• Proficiency with Microsoft Office
• Solid organizational skills including attention to detail, time management, and problem-solving skills
• Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Preferred Qualifications:

• Bachelor's degree or equivalent experience preferred
• Basic knowledge of SAP and Logistical processes preferred. MS (Dynamics)
• Experience with Field Service Organizations

#LI-CY1 #FieldServiceSupport #Remotework

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $54K - $73K annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.