TYMETAL is seeking an energetic, mechanically inclined individual with electrical aptitude and a customer service focus to join our Technical Service Team. If you thrive in a team-based environment where the customer always comes first and continuous improvement is required, you will want to consider this opportunity!
Why You'll Want to Be Part of FMG:
Our Employee Ownership culture is at the heart of everything we do. As an employee-owner, your contributions directly impact the company's success-and that success is shared among all of us. Here are some other great benefits that we offer:
- Employee Stock Ownership Plan (ESOP): You're not just an employee-you're an owner. Share in the growth and success of the company you help build!
- 401(k) with Company Match: Save for your future, with additional company contributions.
- Generous Paid Time Off: Vacation, sick leave, and holidays.
- Tuition Reimbursement: We'll cover 100% of your continuing education costs-investing in your future.
- Comprehensive Health Benefits: Medical, dental, and vision insurance, plus an employer-funded HSA.
- Life & Disability Insurance: Fully paid by the Company.
- Collaborative, Employee-First Culture: Be part of a supportive team where your voice is heard and your efforts are valued.
Your role as a Technical Service Rep:
- Travel to customer sites as needed. Travel, including overnight travel, could be required up to 50% of the time.
- Troubleshoot mechanical and electrical issues both in person and over the phone.
- Assist installers as they work to install our products in the field.
- Conduct field inspections of systems and develop reports for the customer.
- Provide quotes for parts and process orders as needed.
- Fulfill warranty claims and RMA requests using discretion to determine the most appropriate solution.
- Assist the Sales team to identify the most appropriate technical equipment for customers and ensure the accuracy of submittal information.
- Work with engineering to achieve product issue resolution and/or improvement.
- Provide a superior level of service to our customers, both in person and over the phone.
What We're Looking For:
- One to three years performing electrical and mechanical maintenance or a degree in a mechanical or electrical field required.
- Ability to read and interpret technical drawings and schematics.
- Ability to troubleshoot mechanical and electrical systems.
- Ability to handle multiple tasks with moderate supervision.
- Proficiency with computer applications, including MS Office, contact mgmt. software and design/drafting software.
- Ability to perform physical labor outdoors, lifting and carrying weights of up to 75 lbs.
- Ability to operate a motor vehicle and travel up to 50% of the time.
- Prior experience with gate operators and access control systems preferred.
Who We Are:
TYMETAL is a subsidiary company of Fort Miller Group, an employee-owned company. We manufacture top-of-the-line security gates and related products for airports, industrial facilities, military bases, and more. As the leading U.S. security gate manufacturer, we take pride in having our products installed nationwide-across all 50 states, including Hawaii and Alaska-and internationally. We are committed to innovation and customer satisfaction, and our employee-ownership culture allows every member of our team to share in the success we build together. When you join TYMETAL, you're not just taking a job-you're becoming part of an employee-owned company with a bright future. Together, we're shaping the security industry and creating lasting solutions.
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