Field Service Repair Manager

About the role

Vermeer Southeast is currently seeking a Field Service Repair Manager to support and coordinate field service repair operations for Region 3 including Pensacola, Birmingham, and Huntsville. This role is responsible for scheduling and tracking field service work, communicating with customers and field technicians, and adjusting schedules based on equipment availability. The position also manages warranty claim submissions, tracks payments, and provides regular updates to leadership. This role is ideal for someone who is organized, customer-focused, and comfortable working in a remote environment.

What you'll do

People Leadership & Development

• Attract, hire, and develop top talent from both internal and external sources.
• Proactively plan for future staffing needs and ensure seamless workforce readiness.
• Provide structured performance management and career development opportunities.
• Implement training programs to enhance technical and customer service skills.
• Foster a collaborative, inclusive, and high-performing team culture.

Operational & Service Excellence

• Monitor key performance indicators (KPIs) to enhance team efficiency and service quality.
• Optimize work scheduling, resource allocation, and remote team productivity.
• Ensure proper maintenance and operation of industrial equipment to maximize uptime.
• Implement cost controls and provide financial reports on department operations.
• Drive process improvements to enhance service delivery and response times.

Customer Satisfaction & Relationship Management

• Ensure professional, timely, and solution-oriented customer interactions.
• Build and maintain strong relationships with key clients to ensure high retention rates.
• Address customer concerns effectively and implement service improvements.
• Oversee the preparation of service quotes and cost estimates in a timely manner.

Marketing & Sales Support

• Leverage digital tools and platforms to diagnose and resolve equipment issues remotely.
• Identify opportunities to expand customer base and drive service-related sales.
• Collaborate with sales and marketing teams to support promotional initiatives.

Department Management

• Analyze service requests, resource availability, and market trends to improve operational profitability.
• Stay updated on industry advancements, service bulletins, and warranty policies.
• Oversee warranty claims submittal and ensure proper credits are received.
• Maintain department safety standards and ensure compliance with regulations.
• Prepare and submit comprehensive reports on team performance and operations.

Qualifications

• 5+ years of experience in industrial equipment service, field operations, and team management.
• Strong leadership, decision-making, and problem-solving skills.
• Proficiency in fleet management software, remote diagnostics tools, and CRM platforms.
• Excellent communication, organizational, and customer service skills.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer