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Description
Job Title: Field Service Representative-Medical Device
Position Summary
The Medical Device Field Service Representative is responsible for the installation, maintenance, troubleshooting, and repair of medical equipment at customer sites. This role ensures optimal device performance, minimizes downtime, and delivers exceptional customer service to healthcare providers. The representative acts as a key liaison between the organization and its customers, supporting safe and effective use of medical technologies.
Key Responsibilities
- Install, configure, and test medical devices at customer facilities in accordance with company standards
- Perform preventive maintenance, calibration, and safety checks on equipment
- Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner
- Provide on-site and remote technical support to healthcare professionals
- Train clinical staff and end-users on proper equipment operation and basic maintenance
- Maintain accurate service documentation, including service reports, logs, and compliance records
- Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)
- Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed.
- Maintain inventory of tools, parts, and service equipment
- Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
- Identify opportunities for service contract renewals, upgrades, or product improvements
Qualifications
Education & Experience
- Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
- 2-5 years of experience in field service, medical device support, or a related technical role
- Equivalent combination of education and hands-on technical experience may be considered
Technical Skills
- Strong understanding of electronics, mechanical systems, and medical equipment
- Ability to read and interpret technical manuals, schematics, and diagrams
- Proficiency with diagnostic tools and troubleshooting techniques
- Familiarity with regulatory standards applicable to medical devices is a plus
Soft Skills
- Excellent customer service and communication skills
- Strong problem-solving and critical thinking ability
- Ability to work independently with minimal supervision
- Effective time management and organizational skills
- Adaptability in a fast-paced, field-based environment
Work Environment & Requirements
- Frequent travel within assigned territory (up to 75% or more)
- Ability to work in clinical settings, including hospitals and laboratories
- Must be able to lift and move equipment (typically up to 50 lbs)
- Valid driver's license and clean driving record required
- May require participation in on-call or after-hours support schedules
Preferred Qualifications
- Certification such as CBET (Certified Biomedical Equipment Technician)
- Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices)
- Knowledge of networking and IT systems related to medical devices
Compensation and Benefits
- Competitive salary based on experience
- Performance-based bonuses or incentives
- Company vehicle or travel reimbursement
- Health, dental, and vision insurance
- Retirement savings plan (e.g., 401(k))
- Paid time off and holidays
- Ongoing training and professional development opportunities
Equal Opportunity Employer Statement
[Company Name] is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.