Field Service Representative

Field Service Representative

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

As a Field Service Representative supporting a specialty vehicle program developed in partnership with the U.S. military, you'll be the boots-on-the-ground technical expert bridging engineering, product development, and the field. You'll embed with the engineering team throughout vehicle development and modification, grow into the subject matter expert (SME) on this vehicle, and then use that expertise to shape the manuals, training, and validation activities that ensure the vehicle is ready for real-world operation and support. This is a hands-on, high-visibility role for someone who thrives on solving technical problems, documenting them clearly, and teaching others to do the same.

If you love solving complex technical problems, enjoy being hands-on with next-generation vehicles, and want to shape how a brand-new specialty vehicle developed for military use is documented, trained on, and supported in the field, this Field Service Representative role offers a unique opportunity to make a visible impact from development through launch.

This role will require travel within the United States to support training, technical manual writing and validation, and vehicle testing, including extended onsite support at military installations and pilot locations during the pilot phase of the program. Applicants must be able to support evening and weekend hours when required.

As a Field Service Representative supporting a specialty vehicle program developed in partnership with the U.S. military, you'll be the boots-on-the-ground technical expert bridging engineering, product development, and the field. You'll embed with the engineering team throughout vehicle development and modification, grow into the subject matter expert (SME) on this vehicle, and then use that expertise to shape the manuals, training, and validation activities that ensure the vehicle is ready for real-world operation and support. This is a hands-on, high-visibility role for someone who thrives on solving technical problems, documenting them clearly, and teaching others to do the same.

What you'll do...

1.Engineering Partnership & SME Development

• Work side-by-side with engineering throughout the development and modification of the specialty vehicle, building deep technical knowledge of its systems, subsystems, and unique configurations built to meet military operational requirements.
• Develop into the go-to Subject Matter Expert for the vehicle's design, function, diagnosis, maintenance, and repair.
• Maintain awareness of ongoing design changes and engineering updates to keep your technical knowledge and all supporting documentation current.

2. Manual & Documentation Development (SME Support)

• Act as SME supporting development of the Field Operations Manual and Maintenance & Repair Manual, partnering with technical writers, engineering, and service information teams to ensure content is accurate, complete, and reflects real-world repair and operating procedures, including those specific to military use cases and environments.
• Review and validate technical accuracy of publications, wiring diagrams, and related service information.
• Identify and resolve publication gaps or concerns prior to release.

3. Classroom Training Development & Delivery (SME Support)

• Support development of classroom training curriculum for both vehicle operators and maintenance technicians, including military personnel, applying sound instructional design methodology.
• Help identify and develop training aids, tools, and equipment (e.g., mock-ups, training benches, diagnostic scenarios) needed to support a comprehensive training environment.
• Support or lead pilot training sessions, including onsite sessions at military facilities, capturing feedback and driving improvements to course content and delivery.
• Ensure course materials stay current with vehicle design and product development changes.

4. On-Vehicle Validation

• Support on-vehicle validation of all deliverables - manuals, repair procedures, and training content - confirming accuracy and usability.
• Validate classroom training effectiveness for both operators and maintenance technicians through hands-on exercises and pilot sessions.

5. Pilot Vehicle Maintenance & Reporting

• Perform hands-on maintenance and repair directly on pilot vehicles, including onsite at military and pilot program locations.
• Capture detailed maintenance records and diagnostic data.
• Identify, document, and report defects and issues found during pilot vehicle maintenance, partnering with engineering and quality teams to drive resolution.

6. Field Technical Support

• Provide field technical support for the Super Duty specialty vehicle, diagnosing and resolving difficult technical issues to have the vehicle back in service ASAP.
• Offer clear diagnostic guidance and coaching to technicians and operators, including military personnel, to build their long-term capability with the vehicle.
• Travel to support pilot builds, validation events, and training sessions as required, including sustained onsite presence at military installations during the pilot phase.

What you'll do...

1.Engineering Partnership & SME Development

• Work side-by-side with engineering throughout the development and modification of the specialty vehicle, building deep technical knowledge of its systems, subsystems, and unique configurations built to meet military operational requirements.
• Develop into the go-to Subject Matter Expert for the vehicle's design, function, diagnosis, maintenance, and repair.
• Maintain awareness of ongoing design changes and engineering updates to keep your technical knowledge and all supporting documentation current.

2. Manual & Documentation Development (SME Support)

• Act as SME supporting development of the Field Operations Manual and Maintenance & Repair Manual, partnering with technical writers, engineering, and service information teams to ensure content is accurate, complete, and reflects real-world repair and operating procedures, including those specific to military use cases and environments.
• Review and validate technical accuracy of publications, wiring diagrams, and related service information.
• Identify and resolve publication gaps or concerns prior to release.

3. Classroom Training Development & Delivery (SME Support)

• Support development of classroom training curriculum for both vehicle operators and maintenance technicians, including military personnel, applying sound instructional design methodology.
• Help identify and develop training aids, tools, and equipment (e.g., mock-ups, training benches, diagnostic scenarios) needed to support a comprehensive training environment.
• Support or lead pilot training sessions, including onsite sessions at military facilities, capturing feedback and driving improvements to course content and delivery.
• Ensure course materials stay current with vehicle design and product development changes.

4. On-Vehicle Validation

• Support on-vehicle validation of all deliverables - manuals, repair procedures, and training content - confirming accuracy and usability.
• Validate classroom training effectiveness for both operators and maintenance technicians through hands-on exercises and pilot sessions.

5. Pilot Vehicle Maintenance & Reporting

• Perform hands-on maintenance and repair directly on pilot vehicles, including onsite at military and pilot program locations.
• Capture detailed maintenance records and diagnostic data.
• Identify, document, and report defects and issues found during pilot vehicle maintenance, partnering with engineering and quality teams to drive resolution.

6. Field Technical Support

• Provide field technical support for the Super Duty specialty vehicle, diagnosing and resolving difficult technical issues to have the vehicle back in service ASAP.
• Offer clear diagnostic guidance and coaching to technicians and operators, including military personnel, to build their long-term capability with the vehicle.
• Travel to support pilot builds, validation events, and training sessions as required, including sustained onsite presence at military installations during the pilot phase.