Field Service Supervisor

IDR is seeking a Field Service Supervisor to join one of our top clients for an opportunity in Dallas, Texas. This role leads field execution and quality across multiple low-voltage system types, partnering closely with project leadership to deliver consistent results. You’ll supervise and support technicians/subcontractors, drive field training, and serve as an escalation point to ensure customer expectations, safety, and compliance standards are met.

Position Overview for the Field Service Supervisor:

• Lead field quality control inspections, audits, and surveys to ensure work meets customer specifications and compliance standards
• Provide hands-on field oversight across service work, major projects, and rollouts, including on-site surveys and coordination with project stakeholders
• Train and coach technicians and subcontractors on best practices, client-specific standards, and cutover execution
• Act as a technical liaison and escalation point, providing clear updates and documentation to internal teams and client stakeholders
• Supervise and coordinate a team of technicians/subcontractors while reinforcing safety, certification, and operational standards

Requirements for the Field Service Supervisor:

• 5+ years of hands-on field experience across multiple low-voltage disciplines (voice/data, CCTV, access control, fire/burg, structured cabling)
• Prior experience leading onsite projects/rollouts, directing technicians/subcontractors, and maintaining quality and timelines
• Ability to read and interpret scopes of work, BOMs, project documentation, and technical drawings
• Strong field-based organizational skills, including planning, prioritization, documentation, and client-facing communication
• High School Diploma (or equivalent) required; relevant industry certifications/licenses (e.g., BICSI, low-voltage, security systems) preferred

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

#LI-Onsite

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com