JOB SUMMARY:
The Field Service Technician (FST) II installs, maintains, troubleshoots, and optimizes water treatment and food safety programs for industrial, commercial, manufacturing, and food processing customers. Working independently across assigned accounts, this role performs chemical applications, equipment service, testing, customer training, and route management to ensure program effectiveness, regulatory compliance, safe operations, and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Technical Knowledge & System Support
- Apply principles of water treatment, food safety, sanitation, water chemistry, metallurgy, corrosion control, and hydronic system operations.
- Support cooling towers, boilers, closed-loop systems, process water, sanitation, warewash, CIP, and chemical dispensing applications.
- Calculate chemical feed rates, interpret test results, and recommend treatment adjustments to support program effectiveness.
- Utilize plumbing knowledge to identify and service pipe systems, valves, meters, and related components.
- Utilize plumbing and basic electrical knowledge to safely troubleshoot and service customer systems using field service technology and mobile applications.
Equipment Installation, Maintenance & Repair
- Install, calibrate, troubleshoot, repair, and maintain chemical feed, dispensing, control, and sanitation equipment.
- Perform preventative maintenance, inspections, chemical cleanings, descaling projects, and power washing as required.
- Maintain company tools, testing equipment, vehicles, and PPE.
Account Management, Testing & Troubleshooting
- Manage assigned service routes, inventory, and customer commitments.
- Perform water, sanitation, and chemical testing; interpret results and recommend corrective actions.
- Diagnose equipment, process, and chemical-related issues and collaborate with operations, account management, and sales teams to optimize customer programs.
- Complete service reports and maintain professional customer relationships.
Customer Support & Business Development
- Provide customer training on equipment, sanitation practices, chemical safety, and program requirements.
- Support customer audits, inspections, and compliance initiatives.
- Identify opportunities for program improvements, equipment upgrades, and additional services.
Safety, Compliance & Administration
- Comply with company safety policies, OSHA requirements, chemical handling procedures, SDS, Hazard Communication, and Lockout/Tagout requirements.
- Complete required documentation, inventory reporting, and training activities.
- Maintain company vehicles, driving records, and professional communication with customers and internal teams.
EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:
- High school or technical school diploma required
- Technical school, trade certification, or Associate's Degree in a scientific, technical, mechanical, or related discipline preferred
- Valid driver's license (clean driving record)
EXPERIENCE:
- 3 - 7 years of maintenance, sanitation, water treatment and/or food plant industry related experience
- Basic pipe fitting and electrical ability required
- Experience independently servicing customer accounts and troubleshooting technical systems preferred
- Advanced level knowledge of food and water treatment fundamentals, practices, and terminology
SKILLS:
- Mechanical, plumbing, and basic electrical troubleshooting
- Water treatment, food safety, and chemical testing knowledge
- Safe operation of tools, equipment, and PPE
- Equipment maintenance and repair
- Computer proficiency, including Microsoft Office and mobile applications
COMPETENCIES:
- Communication and customer relationship management
- Analytical thinking and problem solving
- Technical aptitude and sound judgment
- Planning, organization, and results orientation
- Teamwork and professionalism
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:
- Sit or stand for extended periods of time
- Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
- Ability to climb stairs and ladders
- Visual acuity necessary to utilize computers and electronic devices
- Extra hours and some travel may be required