Field Service Technician - Applied Controls

Applied Controls provides expert engineering design services, and complete systems integration by leveraging years of experience and diverse industry insight. We deliver comprehensive and innovative analytical system solutions that exceed our customers' expectations.

Applied Controls is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas.

Job Information

This position serves as a technical and project leadership resource for customer installations, maintenance activities, upgrades, and service projects. This hybrid role combines hands-on field service expertise in analyzers, process instrumentation, PLCs, and industrial control systems with project management duties to ensure projects are completed safely, on time, within budget, and to customer expectations. The individual will work directly with customers, vendors, internal departments, and field personnel to deliver successful technical solutions while maintaining high levels of customer satisfaction.

Key Responsibilities

• Perform installation, commissioning, troubleshooting, repair, and maintenance of analytical equipment and control systems.
• Provide onsite and remote technical support to customers.
• Conduct system diagnostics and root cause analysis to resolve equipment and process issues.
• Perform preventative maintenance and equipment inspections.
• Document service activities, findings, recommendations, and corrective actions.
• Ensure compliance with all company, customer, and regulatory safety requirements.
• Train customer personnel in equipment operation and maintenance best practices.
• Develop project plans, schedules, budgets, and resource requirements.
• Coordinate activities between engineering, operations, procurement, vendors, and customers.
• Specify equipment that meets customers' needs.
• Track project milestones, deliverables, risks, and action items.
• Monitor project costs and ensure financial objectives are achieved.
• Manage project documentation, change orders, and customer communications.
• Ensure projects meet quality standards and contractual obligations.

Qualifications:

• Bachelor's degree in Engineering, Engineering Technology, Project Management, or related technical discipline; equivalent experience may be considered.
• Experience managing technical projects.
• Strong troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, specifications, and schematics.
• Proficiency with Microsoft Office Suite, Microsoft Project, and AutoCAD.
• Excellent verbal and written communication skills.
• Ability to travel up to 50% as business needs require.
• Valid driver's license and ability to obtain customer site access.
• Preferred: Experience commissioning, troubleshooting, programming, and supporting PLC-based automation systems including Allen-Bradley, Siemens, Schneider, or comparable platforms.
• Preferred: Experience with process analyzers and analytical instrumentation, including installation, calibration, and troubleshooting.
• Preferred: Knowledge of electrical schematics, P&IDs, and control panel designs.

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government's E-Verify program.