Field Service Technician

Position: Field Service Technician Company: Gatekeeper Systems Inc. Location: Bristol, Pennsylvania Type: Full Time - Permanent Who We are: Building Safer & Smarter Communities Gatekeeper Systems USA Inc. (Gatekeeper) is a leading provider of intelligent high -resolution video and data solutions designed to provide a safer transportation environment for children, passengers, and public safety personnel on multiple transportation modes. We design and manufac ture a range of digital recorder products that utilize the latest embedded processors, video compression technologies and playback applications to meet the demanding needs of commercial and military market spaces. The Company uses AI, video analytics, ther mal cameras, and mobile data collectors to inter -connect public transit assets as part of intelligent transportation systems in a Smart City ecosystem. The Company is at the forefront of innovation and is utilizing new technologies to make cities more effi cient and safer, such as its Automated Lane Enforcement solution for transit buses (ALE ). The Company's video and data solutions and its Platform -as-a-Service (PaaS) business model are enabling the transformation of transportation systems into intelligent transit and Smart Cities. As an innovative technology company, this dynamic and fast -growing organization offers a unique blend of leading -edge technology and expanding career opportunities in a collaborative, team -based environment. Gatekeeper is listed on TSX -567 and OTC:GKPRF. For more information on the company, check out our website www.gatekeeper -systems.com The Position : Gatekeeper Systems USA Inc. is experiencing substantial growth, and we are looking to expand our family. The organization is located out of Delaware, PA and we are looking for Field Service Technicians to install, maintain, service and support video survei llance on transit vehicles in the greater Philadelphia area. Preference will be given to candidates who have the ability to travel to Maryland, New Jersey and New York. The position is permanent full -time. You will be performing on-site work using company supplied service vehicles. Duties & Responsibilities: • Performing diagnostics and preventative maintenance on mobile video systems and equipment • Diagnose errors or technical problems and determine proper solutions. • Testing, configuration, and troubleshooting • Replacement of failed equipment • Installation of mobile DVR systems and associated cameras on vehicles • Produce timely and detailed service reports utilizing electronic workorders and obtaining customer sign -off. • Follow all Gatekeeper Systems USA Inc. policies, procedures, and protocols. Skills & Qualifications: • Certification or a Diploma in electronics, networking, or a computer -related field • Experience supporting and installing 12V video recording systems (DVR's and cameras) • Experience in low voltage 12V DC vehicle systems. • Experience with IP cameras and DVR's that support IP cameras. • A support role in customer service with products, systems, or networking equipment • Superb customer service, communication, and self -management skills • Must be a self -starter and able to work with minimal supervision. • Must have a valid driver's license and a clean driving record. • Must be at least 21 years of age and have three years of driving experience to be covered under the company's vehicle insurance policy. • Must be mechanically minded and capable of performing installation activities for products in vehicles and Wi -Fi equipment on customer sites. • High -level ability to test, troubleshoot, service and repair equipment. • Familiarity with mobile tools and applications • Excellent problem -solving, interpersonal, and written communication skills • Hands on and able to "roll up your sleeves" and "get dirty." • Eligible to work in the US. • Criminal background screening required. Benefits: At Gatekeeper we offer a diverse and equal opportunity workplace where you can learn, grow, and make a difference plus: • A competitive salary package (based on experience). • Comprehensive benefits package o Life, AD&D, Long & Short -Term Disability are 100% covered o Medical & Dental for employee coverage is 90% covered o Medical for dependents coverage is 80% covered o Dental for dependent coverage is 40% covered • Paid time off. • Career growth opportunities through mentoring, supported professional development and respectful feedback. • A flexible work environment. • Successes are celebrated with social events and fun activities. • A collaborative and inclusive work environment. Salary : • Compensation of $18.50 - $24.00 per hour (commensurate with experience) • 90 Day probationary period @ $18.50 per hour then negotiated non training wage will take effect. How to Apply: If you are passionate about technology, customer satisfaction, and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity to contribute to our company's success. Qualified applicants can reply to this job posting or via email to careers@gatekeeper - systems.com quoting the job title " Field Service Technician " in the subject line. Gatekeeper Systems is an equal opportunity employer. While we thank all interested candidates only those who are short -listed will be contacted for this position.