Be the face of great service. As a Field Service Technician, you'll keep customers running and coming back, solving problems on-site, working independently, and delivering fast, high-quality results. Your work directly strengthens customer relationships and drives the company's success.
KEY RESPONSIBILITIES:
Provide service and customer support during field visits or dispatches.
Deliver service and support to internal and external customers via phone support.
Manage on site installation, repair, maintenance and testing.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Meet and maintain KPI goals as set to meet customers' expectations.
Comprehend customer requirements and make appropriate recommendations, briefings and training.
Build positive relationships with customers.
Learn and develop customer support and technical skills necessary to perform high quality maintenance and triage repair.
Provide quotes in a timely and detailed manner.
Perform repairs, preventive maintenance and triage repair.
Observe safety precautions as required in designated areas and customer sites.
Education/Training/Experience:
Associate's degree in a technical field
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with Windows Operating Systems
Excellent communication and organizational skills
Ability to work independently or as part of a team