Field Service Technician - Label Application Equipment

Position Summary

Our client is hiring a Field Service Technician to install, commission, troubleshoot, and maintain custom label application equipment at customer manufacturing facilities across North America and Europe.

The label applicators are installed on customers' and OEMs' vertical form-fill-seal (VFFS) and filling machines. This is a hands-on, customer-facing role for a mechanically inclined technician who enjoys solving problems in live production environments.

The position involves approximately 50% overnight travel. When not in the field, the technician supports equipment assembly, testing, factory acceptance testing, and remote customer support as part of a vertically integrated custom equipment manufacturing team.

This is not an IT position.

Main Duties and Responsibilities

• Install and commission label application systems at customer manufacturing sites.

• Troubleshoot and repair mechanical, electrical, pneumatic, and controls-related issues.

• Perform preventive maintenance, repairs, upgrades, and equipment adjustments.

• Train operators and maintenance personnel on equipment operation, safety, and best practices.

• Support equipment startups, line integration, and production readiness.

• Assist with electrical wiring and system integration.

• Test, validate, and prepare equipment for shipment, and verify proper operation after installation.

• Document service visits, equipment performance, corrective actions, and follow-up activities.

• Provide remote technical support and on-site customer assistance.

• Work with engineering and manufacturing teams to resolve field issues and support continuous improvement.

• Assist with machine assembly and production, conduct quality inspections, and maintain a clean and organized work area.

Key Skills

• Strong mechanical troubleshooting and hands-on technical skills.

• Electrical and pneumatic troubleshooting experience.

• Basic PLC knowledge, including wiring, troubleshooting, and automation systems.

• Ability to read and interpret mechanical, electrical, and pneumatic drawings, schematics, and technical manuals.

Additional Requirements

• 3+ years of experience in field service, maintenance, manufacturing, assembly, or industrial equipment.

• Excellent customer service and communication skills.

• Self-motivated and able to work independently as well as part of a team.

• Ability to handle a physical workload in a fast-paced environment.

• Valid driver's license and passport.

• Ability and willingness to travel approximately 50%, both domestically and internationally.

Preferred Experience

• Label application systems.

• Packaging and filling equipment, including VFFS machinery.

• Print-and-apply technology.

• Pressure-sensitive labels.

• Converting equipment.

• PLC and HMI troubleshooting.

• Automated production lines.

Location

Greater Chicago Area

• Onsite, Monday through Friday.

• Approximately 50% overnight travel to customer sites across North America and Europe.

Compensation

Up to $105,000 annually, depending on experience and qualifications.

• Company-paid travel expenses.

Benefits

• Medical, dental, and vision insurance.

• 401(k) with company match.

• Paid vacation and holidays.

• Ongoing technical training and professional development.

• Career advancement opportunities.