FIELD SERVICE TECHNICIAN
Fives HPM | Aftermarket Americas
Join Our Team!
Fives HPM is actively seeking a Field Service Technician to join our Aftermarket team.
The ideal candidate will have strong mechanical, electrical, and CNC aptitude, enjoy hands-on troubleshooting, and be comfortable working independently at customer locations.
Learn more about our company: www.fivesgroup.com
About Fives
Corporate Group Overview
Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the worlds largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.
Site Company Overview
Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.
Business Unit Overview
The High Precision Machines (HPM) Division specializes in world-class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.
Position Summary
The Field Service Technician is responsible for independently installing, demonstrating, qualifying, repairing, and modifying Fives machines and associated equipment at customer facilities. The position works across mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from Technical Support, the Service Coordinator, or Service Manager, as well as information contained in drawings, service documentation, and other technical materials.
This role also operates and evaluates equipment to verify that machine accuracy, performance, and quality meet required specifications. The Field Service Technician works directly with customers, provides technical instruction, identifies potential safety concerns, documents service activities, and provides feedback that can contribute to the continued improvement of Fives products.
Key Responsibilities
- Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.
- Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.
- Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
- Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications.
- Notify Technical Support or the Service Coordinator when deviations from specifications occur or technical problems are encountered.
- Prepare complete and accurate service reports in accordance with established procedures.
- Train customer personnel on the proper operation, maintenance, and repair of machines and equipment, with an emphasis on required safety precautions.
- Notify customers of unsafe operating practices observed while performing field service activities.
- Provide feedback and recommendations that support the improvement and development of Fives products.
- Maintain regular and predictable attendance.
- Work overtime and/or off-shifts as required by business and customer needs.
- Work and interact effectively with customers, colleagues, and other stakeholders on a routine basis.
- Maintain awareness of and compliance with ISO 9001 and ISO 14001 requirements.
Qualifications
- Associate degree (A.A.) or equivalent; two to four years of related experience and/or training; or an equivalent combination of education and experience.
- Valid drivers license.
- Ability to obtain a passport and credit card as required for business travel.
- Ability to read and understand international print symbols when required.
- Ability to safely and effectively use general hand tools.
- Ability to read and analyze professional journals, technical procedures, business materials, and applicable governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from managers, clients, and customers.
- Ability to work with mathematical concepts including probability, statistical inference, plane and solid geometry, and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Working knowledge of word-processing and spreadsheet software.
- Ability to effectively use internal service and communication systems.
- Strong mechanical, electrical, and CNC technical capabilities appropriate for installing, troubleshooting, repairing, and qualifying industrial equipment.
Professional Competencies
- Strong customer service and interpersonal skills.
- Ability to represent Fives professionally while working at customer facilities.
- Positive and professional approach to interactions with customers and colleagues.
- Commitment to delivering high-quality work.
- Ability to communicate technical information effectively with customers, managers, and internal support teams.
- Ability to work independently in a field-service environment.
- Flexibility to respond to changing customer and business requirements.
- Commitment to safety, quality, and customer satisfaction.
Physical & Work Environment Requirements
- Regularly use hands for handling equipment, tools, and components.
- Frequently reach with hands and arms.
- Occasionally stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
- Perform work requiring color vision.
- While performing field service duties, employees may frequently work near moving mechanical equipment and may occasionally encounter wet or humid conditions, elevated work areas, fumes or airborne particles, outdoor weather conditions, electrical hazards, and vibration. The work environment is typically loud.
What We Offer
Fives is proud to provide a comprehensive total rewards package that may include:
- Competitive compensation
- Annual performance incentive opportunities
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Career development and technical training opportunities
- Employee assistance programs
- Opportunities for advancement within a global organization
- Exposure to leading-edge manufacturing technologies and global customers
Why Come to Fives?
By joining Fives, you become part of a global organization committed to innovation, operational excellence, and employee development.
Industry Can Do It With You!
Fives is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Fives Group
As an industrial engineering Group with a heritage of over 200 years, Fives designs and supplies machines, process equipment, and production lines.