Field Service Technician

Job Title: Field Service Technician
Location: Dallas, TX
Job Type: Hourly Consultant
Pay: $30/hr

Coverage Hours:
Workday: Start/end time will vary, shift will be 8 hours/day within 7am - 6pm Monday thru Friday, to be scheduled by manager

On-call - Rotation (every 4 weeks): 6pm – 7am Monday thru Friday, 24x7 weekends and holidays. 

This role does require some driving using your own vehicle. Mileage is reimbursed. Valid US Driver's License. No more than one moving violation in the past three years. (less than 25% driving)

This role is at a Hospital. Flu vaccination and TB test required. COVID if so directed.

Essential Functions:

• Install, operate, maintain, repair, and modify printers, hard copy devices, and imaging equipment at customer sites.
• Provide onsite support for customer-dedicated equipment within a large facility environment in the Dallas, TX area.
• Deliver and install printer supplies and related consumables.
• Troubleshoot technical issues and perform technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications.
• Diagnose, repair, and maintain products and accessories to ensure peak operating condition within published electrical, mechanical, and print quality specifications.
• Respond to dispatched service and supply calls within established Customer SLA commitments.
• Effectively manage and prioritize service calls to meet response and resolution requirements.
• Communicate regularly with customers regarding call acceptance, estimated arrival times, service status, and issue resolution.
• Train customers on proper product usage, functionality, and best practices.
• Conduct technical training sessions and product briefings with customers, vendors, and company representatives.
• Ensure all repair and maintenance procedures are completed according to company standards prior to leaving customer sites.
• Accurately document service activity including call status updates, closures, debriefs, inventory transactions, and parts tracking.
• Manage local parts inventory and maintain accurate inventory records.
• Provide meter reads on devices as required.
• Maintain a professional appearance and positive customer-facing attitude at all times.
• Support print technology deployments, inventory collection, consumables management, and adherence to SLAs in collaboration with Operations and Project Teams.
• Conduct printer fleet assessments and provide recommendations to optimize device performance and customer standards.
• Perform Train-the-Trainer and End User training sessions as needed.
• Complete additional projects and responsibilities as assigned.

Skills:

• Strong electro-mechanical aptitude.
• Excellent troubleshooting and diagnostic skills.
• Ability to work independently in a customer-facing environment.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Working knowledge of printer, imaging, and hard copy device technologies.
• Ability to manage multiple priorities while meeting service level commitments.
• Proficiency using service management and dispatch systems.
• Strong customer service orientation and problem-solving abilities.
• Ability to maintain accurate service documentation and inventory records.

Experience:

• 2–5 years of experience servicing printers, hard copy devices, or imaging products preferred.
• Experience supporting onsite enterprise or large facility environments preferred.
• Experience working within SLA-driven service environments preferred.
• Prior experience conducting customer training and technical support activities is a plus.
• Government background check required.

Education:

• High school diploma or equivalent required.
• Technical certification or vocational training in electronics, mechanical systems, or related field preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!