Field Service Technician - DCS/SIS Control Systems

Company Description:  

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.  

Specialties:  

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:  

• Pressure Management  
• Isolation Valves & Actuation  
• Control Valves & Regulators  
• Process Control & Safety Systems  
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA  
• Reliability Solutions & Services  
• Specialty Pumps & Rotating Equipment  
• Instrumentation  
• Maintenance & Repair Services   

Job Title: Field Service Technician

DUTIES & RESPONSIBILITIES

• Install, configure, and troubleshoot computer hardware running Microsoft Windows and/or Server OS for the purpose of hosting Emerson’s DeltaV DCS product and associated software.
• Install, configure, and troubleshoot DeltaV, AMS, and other associated software at customer sites ranging from process plant environments.to college campuses.
• Install, Configure, and troubleshoot required power and network infrastructure to support the DCS network architecture and its associated hardware.
• Assist sales and project management teams with developing quotes for customer control system service work.
• Routinely communicate scheduling needs and changes with Service Coordinator to ensure strong awareness of availability and capabilities.
• Available for on-call duty for after-hours emergency customer support as required on a rotational basis. (Estimated to be 4-5 weeks total, per year)
• Document all service-related activities on field service call reports and in field service shared notebooks using software such as OneNote and Salesforce.
• Generate customer deliverable reports for Preventative and Evaluation services.
• Collaborate with teammates and share learnings / solutions / troubleshooting experiences.
• Assist with Field Service shop housekeeping and inventory management.
• Obtain Training Certifications for assigned product lines as directed by the Field Service Supervisor. Maintain recertifications as required.
• Regularly reference Knowledge Base Articles to assist in troubleshooting and demonstrate continuous learning to become a highly technical independent contributor in the field.
• Obtain safety training in the Area Safety Councils for all Systems Support agreement customers. Maintain the training by annually attending refreshers.

QUALIFICATIONS

Education / Knowledge

• Bachelors or Associates degree in Computer Science, Computer Information Systems, or a related field.
• Must be able to obtain a TWIC & pass DISA hair follicle drug test and criminal screenings.
• Must meet company requirements to drive company provided vehicles.

Experience / Skills

• 2+ years field service technician with IT/OT experience within the process industry preferred.
• Strong experience in installing computer operating systems and application software.  Must have experience utilizing Windows configuration settings (Registry Editor, Domain Policies, PowerShell, etc)
• Experience supporting Emerson Process Management control systems preferred.
• Experience supporting other manufacturer’s control system a plus.

COMPETENCIES

• Proficient in the use of common business software applications, including Microsoft Office products including Excel, MS Word, OneNote, Teams, and Outlook.
• Effective time management practices and strong habits for documentation of daily activities.
• Strong desire to take ownership of assigned tasks with minimal supervision.
• Safety minded, with ability to understand and follow customer policies.
• Strong interpersonal skills, team player, and ability to grow and maintain customer relationships.
• Ability to read, write, and interpret technical reports, procedures, and electrical drawings.
• Ability to recognize problems, collect data, establish facts, and draw valid conclusions.
• Strong background in network communications.
• General Understanding in AC/DC power and grounding equipment.