Field Service Technician

Our client is seeking a Field Service Technician to install, troubleshoot, maintain, and repair advanced automated systems at customer sites. This role is ideal for a hands-on technician with strong electromechanical troubleshooting skills, automation experience, and a customer-first mindset.

Key Responsibilities

• Install, commission, troubleshoot, and repair automated systems.
• Perform system qualification, testing, and site acceptance activities.
• Diagnose mechanical, electrical, and software-related issues.
• Complete preventive maintenance and corrective repairs.
• Provide daily progress updates and accurate service documentation.
• Communicate with customers to ensure timely issue resolution and satisfaction.
• Collaborate with Engineering, Manufacturing, Product Management, and Customer Service teams.
• Recommend product and process improvements based on field experience.
• Follow all company quality, ISO, and safety procedures.
• Complete assignments within established timelines.

Qualifications

• Experience servicing automation or electromechanical equipment required.
• Strong troubleshooting skills with mechanical, electrical, and software systems.
• Working knowledge of Microsoft Windows, Active Directory, SQL databases, IP addressing, and Remote Desktop Protocol (RDP).
• Comfortable working around energized equipment and in cold environments (down to -20°C).
• Excellent communication, customer service, and problem-solving skills.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Willingness to travel frequently and work overtime as needed.
• Ability to lift up to 50 pounds.

Education & Experience

• High school diploma or equivalent required.
• Technical certification or related education is a plus.
• Experience in industrial automation is required.
• Experience supporting customers in the life sciences, biotechnology, clinical, or pharmaceutical industries is preferred.