Field Service Technician
Location: Fredrick, MD
Shift: Monday - Friday 6 AM - 7 AM Start (flexible) 8 hour days
Type: Direct
About the company:
Our client provides solutions through system application analysis, sales and service of engineered products serving the DC, MD, and VA region.
Job Description:
-Provide customer service and support during field visits
-Manage on-site maintenance, repairs, and diagnostics
-Diagnose errors, and technical problems and determine the appropriate next steps
-Collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers
-Fulfil customers" needs by making appropriate timely recommendations and briefings using the appropriate procedures and automation systems
-Establish systems requirements, including gathering essential information for quotes and parts orders, and completing the installation.
-Build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements.
Benefits:
401(k) with company matching structure and vesting as of day one
Comprehensive Medical, Dental, and Vision insurance
Company paid employee Life Insurance & Short + Long Term Disability Insurance
Paid Time Off
10 Paid Holidays
Company Vehicle
Company Apparel Provided
Disclaimer:
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-High School Diploma or Equivalent
-Minimum 3 years of prior experience in a maintenance related role within a technical field (mechanical, plumbing, and/or electrical experience) working in commercial or industrial projects
- Multiple years of experience working pumps, motors, and controls
- Experience reading blueprints, project specifications and owner/install manuals
-Full understanding of wiring schematics
-Ability to troubleshoot and problem-solve.
-Excellent customer service skills.
-Proficient in computer software (CMMS) and devices, i.e., cell phone and tablet.
-Ability to lift 50 pounds independently, walk and stand for extended periods of time
-Clean driving record.