Field Service Technician

• Assemble, stage, set up, and test SmartDoors® at Harleysville factory.
• Crate door components for transportation according to defined SOP.
• Load crates onto trucks for delivery to job site.
• Unload trucks as product is delivered to Veritas.
• Pick-up parts from local vendors as needed.
• Unpack delivered supplies and log into inventory, as needed.
• Understand the features and benefits of all door products, and how to communicate to all levels.

• Travel to customer sites for SmartDoor® installation.
• Travel to customer sites to install finishes on installed doors.
• Represent Veritas positively and professionally at all times while traveling for Veritas.
• Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics of shielded doors.
• Travel to customer locations to provide onsite diagnostics and servicing of shielded doors. This will include accessing the area above the door for servicing.
• Travel to customer sites to provide regularly scheduled preventative maintenance.
• Travel to customer sites to provide SmartDoor® training for GC's, subcontractors, medical staff and maintenance personnel.
• Provide feedback from service visits that enables continuous improvement of the SmartDoor® product line.
• Serve as brand ambassador of Veritas; Create and develop excellent relationships with key contacts at customer locations to learn how Veritas can better serve their needs with our product, training and support.

• Attend and participate in weekly meetings.
• Support cross functional team initiatives.
• Participate in Veritas CARES events when possible.
• Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
• Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.

• Implementing daily the Veritas Core Values: Vision of ways to improve/streamline door installation and service techniques; Excellence by ensuring your work is the best it can be; Respectful of clients, team members and leadership; Integrity by always being honest and fair in all areas; Teamwork by listening and hearing what others say and working together to find a solution that's best for all; Achieve with having a positive, can-do attitude and meeting/exceeding your goals; Serve by being a good steward and helping others in need.

• Ideal candidate will have either a two-year associate’s degree in Electro-mechanical technology, or vocational training in electronics and mechanical systems, or equivalent experience.
• Knowledge of mechanical assemblies, servo motors, PLC logic, embedded computers, gears, bearings, linear drives, electronics and mechanical systems, internet connectivity.
• Ability to read and interpret construction and engineering drawings.
• Prior field service experience of sophisticated computer-controlled equipment is desired.
• Must be a self-starter with the ability to work independently or part of a team.
• Strong time management and prioritization skills; ability to organize, multi-task and work under pressure; strong attention to detail.
• Goal oriented - naturally motivated to set and reach goals.
• Excellent interpersonal/communication skills; ability to communicate effectively with team members and clients; is objective and open to other views, welcomes feedback; able to write clear and concise service reports.
• Professional approach with unquestionable integrity, credibility, and character; Demonstrates high moral and ethical behavior.
• OSHA 30 certification a plus; otherwise, on-line OSHA training provided to be completed within 90 days.
• Adhere to all safety protocols at Veritas and on job sites, including but not limited to all machinery, electrical applications, and handling of raw materials.
• Forklift operator certification preferred.
• Crane operator certification preferred.
• Must have a Valid Real ID Driver’s License and Passport.  This position involves driving and flying to various locations, some of which may be healthcare entities requiring appropriate accreditations.
• Continually required to stand and utilize hand and finger dexterity.
• Frequently required to talk, hear, walk, bend, stoop, kneel or work near moving mechanical parts.
• Occasionally required to sit, climb or work in high places or tight spaces.
• Must be able to occasionally, or as needed, lift and or move 75 pounds.
• Must be able to occasionally, or as needed, lift or carry shielding material to the work area or load the SmartDoor® with proper shielding material.
• Must be able to occasionally, or as needed, cut shielding material in the Veritas shop or on the job site.
• Willingness and ability to safely operate power tools and construction equipment as necessary for door installation.
• Will be accountable for assigned tools. Correct use and maintenance a must.
• Personal Protective Equipment (PPE) to be used and maintained.
• Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Medical, dental, vision, life insurance, PTO and 401k match benefits available
• Consistent overtime opportunities available
• No weeks are the same - travel across the country
• Company paid travel and per diem provided for meals
• Competitive compensation based on experience and qualifications

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