Job Description
Field Service Technician
Pay Rate: $23.00-24.00/hr
Schedule: Monday–Friday, 9:00 AM–6:00 PM + OT/after-hours as needed
On-Call: Yes – 24/7 availability required
Location: Augusta, ME – Field-Based/In Person
Key Responsibilities:
Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Rate: $23.00-24.00/hr
Schedule: Monday–Friday, 9:00 AM–6:00 PM + OT/after-hours as needed
On-Call: Yes – 24/7 availability required
Location: Augusta, ME – Field-Based/In Person
Position Overview
We are looking for an IT Field Technician with strong customer service skills and hands-on break/fix experience. This is a field-based position requiring travel to customer sites throughout the Augusta, ME area to troubleshoot, repair, and replace various IT equipment.Key Responsibilities:
- Break/fix repairs on laptops, desktops, POS equipment, and laser/commercial printers
- Troubleshoot and repair cables and other hardware
- Perform smart-hands support on network equipment
- Travel to various customer locations based on service tickets
- Meet required response times based on ticket severity
- Provide excellent, professional customer service at each site
- Use basic tools, including a hand drill, and climb ladders when needed
- Excellent customer service and communication skills
- Previous IT Field Technician/break-fix experience
- Laptop, desktop, and POS repair experience
- Laser printer repair experience is highly preferred
- Basic networking knowledge is a plus
- Drug and Background screening
- Reliable transportation is required
- Must be comfortable driving up to 100+ miles per day, depending on ticket volume
- Candidates should ideally be centrally located near Augusta, ME, as most customer sites are within approximately a 100-mile radius
- Must be available for overtime, after-hours work, and on-call coverage
- Certifications: CompTIA A+, Printer+, and Network+ are preferred but not required
Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Numbers & Facts
| Location | Augusta, ME |
| Industry | Staffing/Employment Agencies |
| Salary | $23–$24 Per Hour |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
Skills
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