Field Service Engineer I
Location: Jacksonville, FL (servicing Southern Georgia and Northern Florida)
Position Overview
We are seeking a Field Service Engineer I to provide technical support, maintenance, and repair services for advanced industrial waterjet cutting and surface preparation equipment. This individual will work directly with customers to diagnose equipment issues, perform repairs, and ensure machinery operates efficiently and reliably.
The ideal candidate has a strong technical background in mechanical and electrical systems, enjoys hands-on troubleshooting, and is comfortable working independently in a customer-facing role. This position requires extensive travel throughout the assigned territory, including occasional international travel and after-hours support.
Key Responsibilities
- Install, service, troubleshoot, and repair industrial equipment at customer facilities and remotely through phone and email support.
- Diagnose mechanical, electrical, hydraulic, pneumatic, and electronic equipment issues to identify the cause and implement effective solutions.
- Provide customers with technical guidance on equipment operation, maintenance, troubleshooting, and replacement parts.
- Perform scheduled maintenance and assist customers in developing preventative maintenance plans to improve equipment reliability.
- Identify necessary replacement components and coordinate parts requirements with internal service and customer support teams.
- Maintain accurate service reports, repair records, equipment documentation, and customer issue tracking.
- Review and document equipment failures, service requests, and product concerns in accordance with established procedures.
- Maintain technical resources, including equipment manuals, engineering drawings, specifications, and service documentation.
- Build and maintain strong professional relationships with customers and distributors while delivering exceptional service.
- Respond to service requests on short notice and provide support outside standard business hours when necessary.
- Participate in an on-call rotation, including occasional evenings, weekends, and holidays.
- Travel extensively throughout the assigned territory, with travel potentially exceeding 90%.
- Perform additional service-related duties as needed.
Qualifications
- 1-3 years of hands-on field service, maintenance, or troubleshooting experience involving CNC machinery, robotics, motion control systems, or comparable industrial equipment.
- Experience working with microprocessor-based control systems is highly preferred.
- Knowledge of CNC programming and industrial machine operation.
- Strong mechanical, electrical, hydraulic, pneumatic, plumbing, and electronic troubleshooting skills.
- Ability to diagnose equipment problems, interpret technical information, and independently determine appropriate corrective actions.
- Proficiency with Microsoft Windows, Word, Excel, and other service-related software.
- Excellent communication and customer service skills, with the ability to explain technical issues clearly.
- Strong organizational skills, attention to detail, and ability to complete service documentation accurately.
- Self-motivated, dependable, and capable of working independently with minimal supervision.
- Ability to manage customer concerns professionally and remain composed in challenging situations.
- Valid driver's license with a good driving history.
- Ability to travel extensively throughout Southern Georgia and Northern Florida, with occasional international travel, including Canada.
- Flexibility to accommodate overnight travel, extended service assignments, and occasional after-hours or holiday support.
Travel Requirements
This position is based out of Jacksonville, Florida, and supports customers throughout Southern Georgia and Northern Florida. Frequent overnight travel is required, and travel may exceed 90% depending on customer service needs. Candidates must be comfortable with short-notice assignments, extended time away from home, and occasional international travel.
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