Field Service Technician - Laboratory Equipment

About Metrohm USA

Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.

Position Summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Chicago, Illinois region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships.

As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.

What You''ll Do

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.

• Troubleshoot and repair instrumentation issues as needed.

• Provide technical support to customers in person, by phone, email, and Microsoft Teams.

• Document service activities and maintain service records.

• Build and maintain positive relationships with customers and internal partners.

• Effectively manage and prioritize service requests across a large geographic territory.

• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Territory & Travel

This position supports Metrohm customers throughout Wisconsin, Iowa, Illinois, Michigan and Indiana region and is based in the greater Chicago, Illinois area.

This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.

Qualifications

Required

• Strong mechanical aptitude and troubleshooting skills.

• Ability to test, diagnose, and repair technical equipment.

• Excellent organizational and time-management skills.

• Strong customer service and communication skills.

• Ability to work independently while collaborating effectively with internal teams.

• Valid driver''s license and ability to travel throughout the assigned territory.

Preferred

• Associate''s or Bachelor''s degree in Chemistry, Engineering, or another STEM-related field.

• Laboratory experience, including familiarity with laboratory equipment and practices.

• Previous technical service, maintenance, or field service experience.

• Experience traveling for work.

Compensation

This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000.

Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Benefits

Metrohm USA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• Company-paid basic life insurance

• Company-paid disability coverage

• 401(k) with generous company match

• Paid time off

• Paid company holidays

• Company vehicle

• Company laptop

• Company cell phone

Additional Requirements

Employment is contingent upon successful completion of:

• Pre-employment background check

• Employment and education verification

• 10-panel drug screening, including marijuana testing

Learn more and apply

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About Metrohm USA

Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.

Position Summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Chicago, Illinois region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships.

As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.

What You''ll Do

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Territory & Travel

This position supports Metrohm customers throughout Wisconsin, Iowa, Illinois, Michigan and Indiana region and is based in the greater Chicago, Illinois area.

This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.

Qualifications

Required

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver''s license and ability to travel throughout the assigned territory.

Preferred

• Associate''s or Bachelor''s degree in Chemistry, Engineering, or another STEM-related field.
• Laboratory experience, including familiarity with laboratory equipment and practices.
• Previous technical service, maintenance, or field service experience.
• Experience traveling for work.

Compensation

This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000.

Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Benefits

Metrohm USA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Company-paid disability coverage
• 401(k) with generous company match
• Paid time off
• Paid company holidays
• Company vehicle
• Company laptop
• Company cell phone

Additional Requirements

Employment is contingent upon successful completion of:

• Pre-employment background check
• Employment and education verification
• 10-panel drug screening, including marijuana testing

Learn more and apply