Field Service Technician

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Your skills

• Minimum of 2 - 3 years of experience in IT support (printer, HP servers, data centers, and enterprise-level projects)
• Willingness to commute long distances between customer sites and must have a valid drivers license
• Available to work a rotational 24/7 on call; scheduled shift
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues
• This role is an Hourly non-exempt salary position with a targeted salary range of $23 - $25 USD.

Your tasks

The Field Service Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

• Handle service support requests & incidents

• Asset management & coordination

• Hands & Eyes Support

• Detect faults and provides efficient and effective solutions

• Ensuring all work is delivered consistently and in accordance with scope of work

• Have a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery Manager

• Helping to ensure that Hemmersbach delivers a high level of customer satisfaction

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids Family.

Your benefits

• Health/ Medical insurance
• Vision Insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Car Allowance/ KM Allowance